Operations Lead at truQ Dynamic Services

truQ (Techstars'22)) is a logistic tech company solving the inefficiencies and frustrations of third-party logistics in Africa. truQ connects businesses with logistics needs to the closest vehicles in real-time and also provides these businesses with tech solutions to all of their complementary logistics problems. The goal is to become Africa's most preferred third-party logistics solution provider.

We are recruiting to fill the position below:

Job Title: Operations Lead

Location: Lagos
Employment Type: Full time

About the Role

• As Operations Lead, you will be the backbone of truQ’s day-to-day activities, ensuring every delivery, integration, and partnership runs smoothly.
• You’ll build and scale the processes that power logistics execution, finance operations, customer satisfaction, customer success, and service delivery across Nigeria.
• This is a hands-on role for someone who thrives in structured chaos, excels at building systems, and can translate vision into seamless execution.
• You’ll work closely with the CEO and cross-functional teams in product, finance, and growth to ensure we scale efficiently without losing quality.

What to Expect
Within Days:

• Understand truQ’s current ops model across user onboarding, trip management, and customer service.
• Review our fleet partners’ performance data and key operations workflows.
• Define key KPIs across trip fulfillment, fleet performance, and service quality.

Within Weeks:

• Optimize onboarding, training, and daily fleet engagement processes.
• Streamline fleet verification and compliance to reduce friction.
• Improve trip fulfillment rates by closing operational bottlenecks.
• Create a performance management system to monitor and reward high-performing drivers.
• Support expansion logistics into new Nigerian cities.

Within Months:

• Build and lead a distributed team of fleet support reps and regional ops agents.
• Own service quality across all regions — delivery timeliness, issue resolution, and fleet availability.
• Collaborate with product and growth teams to digitize and scale critical ops functions.
• Roll out key support tools and communication protocols to boost partner retention.
• Enable partners to earn more and operate more efficiently through better planning, data, and support.

About You

• Process-Oriented: You’re a systems thinker who can build scalable operations with structured SOPs and KPIs.
• Logistics-Savvy: You've led or contributed to field ops in transport, mobility, logistics, or supply-chain environments.
• Execution-Focused: You thrive in fast-paced environments and get things done — even with imperfect information.
• Team Builder: You're great at managing people and coaching performance, especially field or distributed teams.
• Data-Informed: You're comfortable using metrics, dashboards, and tools like Google Sheets, Trello, Notion, and CRM platforms to drive decisions.

Compensation & Perks

• Competitive salary + performance-based incentives
• Equity (for high-performers with growth potential)
• Travel support for out-of-state roles
• Access to wellness, health, and upskilling benefits

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online