Commercial Operations Lead at PureLife Health

Purelife Health is building Nigeria’s leading integrated, tech-enabled healthcare platform, combining clinics, pharmacy, telemedicine, microinsurance, and e-commerce into a seamless, scalable system

We are recruiting to fill the position below:

Job Title: Commercial Operations Lead

Location: Lagos
Employment Type: Type: Full-time

Job Summary

• The Operations Lead will serve as the executional backbone of Purelife Health’s growth.
• This role is responsible for translating vision into action, leading daily operations across clinical, pharmaceutical, and logistics units, and ensuring the seamless integration of our physical and digital offerings.
• You’ll manage performance, optimise processes, and drive scale — from Lagos to the continent.

Key Responsibilities
Operational Integration & Execution (30%):

• Oversee and align the day-to-day operations of clinics, diagnostic labs, pharmacies, and e-commerce fulfilment
• Work closely with the Technology Lead to ensure smooth coordination between digital platforms and physical service delivery
• Build operational playbooks and SOPs for every core business unit
• Monitor patient flow, supply chain efficiency, inventory control, and logistics operations

Growth & Scalability (25%):

• Develop and implement scaling strategies to expand Purelife’s footprint in new cities and regions
• Standardise service delivery and quality assurance across all locations
• Support expansion into new revenue lines including B2B partnerships, employer health plans, and digital subscriptions
• Optimise pricing, unit economics, and channel margins for profitability

People & Performance Management (20%):

• Lead and structure operations, customer service, fulfilment, logistics, and clinic management teams
• Define KPIs, drive performance reviews, and implement talent development frameworks
• Build a culture of operational discipline, ownership, and excellence
• Recruit, onboard, and retain talent aligned with Purelife’s scale-up journey

Process Optimisation & Systems (15%):

• Identify bottlenecks, reduce operational costs, and increase throughput across care delivery
• Lead the implementation of tools for reporting, customer engagement, procurement, and task tracking
• Drive data-informed decision making through dashboarding and regular operations reviews

Strategic Planning & Executive Leadership (10%):

• Partner with the CEO in translating company vision into operational plans and strategic targets
• Serve as a thought partner to the Technology Lead in planning product implementation and expansion
• Represent operations in board meetings and investor conversations as needed
• Ensure operational readiness for future fundraising or regulatory audits

Qualifications and Skills

• Bachelor’s degree in Business, Operations Management, or Healthcare Administration; Master’s degree preferred
• Minimum 7–10 years experience in operations or general management roles in fast-growing companies
• Prior leadership experience in a healthtech, e-commerce, logistics, or retail healthcare environment
• Strong process-building and analytical capabilities; systems thinker with a bias for execution
• Exceptional team leadership, stakeholder management, and change management skills
• Familiarity with regulatory and compliance frameworks in Nigerian healthcare and digital systems
• Experience working in hybrid brick-and-mortar + tech businesses is a significant advantage.

Application Closing Date
Not Specified.