Digital Marketing Executive (Hospitality) at Elvaridah Limited

Elvaridah Limited - Our client is a reputable player in the hospitality industry, known for delivering exceptional service and customer experience. They are a premium hospitality brand committed to delivering unforgettable guest experiences through exceptional service, comfort, and attention to detail. Located in a prime destination, our hotel offers luxury accommodation, world-class dining, and a personalized touch that keeps guests coming back.

We are recruiting to fill the position below:

Job Title: Digital Marketing Executive (Hospitality)

Location: Omole Phase I, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a creative and data-driven Digital Marketer to lead and execute online marketing efforts for our hotel brand.
• The ideal candidate will be responsible for developing digital campaigns that attract new guests, boost bookings, and enhance our online presence across all digital platforms.
• In this role, you will be responsible for managing guest interactions from arrival to departure, ensuring an exceptional and personalized experience at every touchpoint.
• You will handle guest inquiries, resolve complaints, coordinate services across departments, and follow up on feedback to continually improve our service standards.

Responsibilities

• Serve as the primary point of contact for guest inquiries, requests, and feedback
• Coordinate with housekeeping, front desk, F&B, and other departments to fulfill guest needs
• Monitor guest preferences and maintain guest history records for personalized service
• Assist with bookings, special packages, and concierge services
• Conduct post-stay follow-ups to gather feedback and encourage repeat visits
• Contribute to service improvement initiatives and suggest enhancements to the guest journey
• Develop and implement digital marketing strategies to promote the hotel’s brand, services, and offers
• Manage the hotel’s website content, SEO, and performance analytics
• Run and optimize online ad campaigns (Google Ads, Facebook/Instagram Ads, etc.)
• Create engaging content for social media, email newsletters, and blog posts
• Coordinate with sales and reservations teams to align promotional efforts
• Monitor key metrics like website traffic, online bookings, and campaign performance
• Manage the hotel's online reputation and respond to guest reviews on platforms like Google, TripAdvisor, and OTA sites
• Stay updated on digital trends and competitors within the hospitality industry

Requirements

• Bachelor's Degree or diploma in Hospitality, Tourism, or related field
•  2 – 4 years of digital marketing experience (hospitality experience preferred)
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities efficiently.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a guest-first mindset
• Ability to remain calm and professional under pressure.
• Proficient in tools like Google Analytics, Meta Ads Manager, Canva, Mailchimp, etc.
• Strong content creation and social media management skills
• Knowledge of SEO/SEM and digital advertising best practices
• Excellent communication, creativity, and project management skills
• Experience working with hotel booking engines and OTA platforms
• Familiarity with CRM tools and marketing automation.

Benefits

• Monthly Salary: N150,000 plus commission
• Opportunities for career growth
• Performance-based bonuses
• HMO and other benefits after confirmation

Application Closing Date
28th July, 2025.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: careers@elvaridah.com using “Digital Marketing Executive (Hospitality)” as the subject of the mail.