Consultant, Knowledge Management at Mastercard Foundation

Mastercard Foundation is a global foundation based across four hubs in Kigali, Rwanda, Nairobi, Kenya, Accra, Ghana and Toronto, Canada. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.

The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. Enabling young women and men from disadvantaged communities to secure dignified and fulfilling work will ensure inclusive development and economic growth in Africa.

We are recruiting to fill the position below:

Job Title: Consultant, Knowledge Management

Job Requisition ID: JR-0000000296
Location: Lagos, Nigeria
Job type: Full-time

Job Description

• Reporting to the Director, Knowledge Management, the Consultant, Knowledge Management will play a pivotal role in strengthening the Foundation’s knowledge-sharing culture, collaboration practices, and organizational effectiveness.
• The Consultant will lead the implementation of key initiatives including operationalizing knowledge services, enhancing intake processes, launching a Knowledge Management Centre of Excellence, and establishing a Community of Practice.
• The role involves close collaboration with the Knowledge Services Partner based in Nairobi, Kenya, and the Director, Knowledge Management, based in Toronto, Canada. As such, flexibility to work across time zones is essential.

Responsibilities
Ways You Can Contribute:

• Optimize the Knowledge Services intake process to ensure seamless handling of requests and timely, high-quality service delivery.
• Support the launch of the Knowledge Management Centre of Excellence, positioning it as a central resource for Knowledge Management practices, templates, and processes.
• Lead the development and launch of the Knowledge Management Community of Practice, collaborating with Knowledge Management champions across the Foundation.
• Facilitate employee engagement, training, and onboarding activities related to Knowledge Management tools and resources to promote adoption and effective use.
• Monitor and optimize Knowledge Management processes post-launch, using data, feedback, and user experience insights to drive continuous improvement.
• Collaborate cross-functionally with Foundation teams to align Knowledge Management practices with organizational goals and priorities.
• Support additional priority Knowledge Management service initiatives as they emerge.

Requirements
Who You Are:

• Minimum of seven (7+) years’ progressive experience in knowledge management, content management, or learning and development.
• Expertise in knowledge-sharing platforms, process improvement, and designing and facilitating Communities of Practice.
• Strong project management and stakeholder engagement skills, with the ability to navigate complex and matrixed organizations.
• Proven ability to work independently and collaboratively in a fast-paced, multicultural environment.
• Proficient with knowledge management tools and platforms including SharePoint, Microsoft Viva Engage, Microsoft Sway, and the broader Microsoft Office Suite.
• Demonstrated commitment to learning, innovation, and systems thinking.
• Professional maturity, cross-cultural sensitivity, and integrity are essential.
• Flexibility and experience working across different time zones and with global teams is an asset.

Application Closing Date
29th July, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online