Retail Sales Officer at Stivlon Consulting

Stivlon Consulting is your strategic partner in building high-performance teams and unlocking individual potential. We are passionate about finding the perfect fit—the talented individuals who elevate your company and the fulfilling career paths that ignite professional growth.

We are recruiting to fill the position below:

Job Title: Retail Sales Officer

Location: Lagos

Job Summary

• We’re seeking a proactive and organized Retail Sales Officer to manage showroom operations, track customer inquiries, and ensure an outstanding retail experience.
• The ideal candidate is detail-oriented, customer-focused, and comfortable juggling both backend and client-facing responsibilities.

Key Responsibilities

• Oversee the organization and presentation of the showroom to meet high standards
• Ensure cleanliness of shelves and replacement of items post-client viewings
• Facilitate prompt replacement of purchased showroom items
• Track and manage weekly job orders for upholstery or production teams to meet retail targets
• Identify and resolve workflow constraints
• Ensure timely deliveries and installations for retail orders
• Follow up with clients after delivery and installation for feedback
• Maintain the PIQIT/Retail spreadsheet and ensure e-commerce listings are accurate
• Work with the store to capture and record inventory properly
• Accept only quality-checked products into the showroom
• Assist in product uploads and backend inventory tracking
• Maintain and update a digital tracker for customer inquiries across platforms
• Provide monthly tracker analysis reports
• Collate and share top 5 bestseller updates weekly and monthly with customer service
• Coordinate styled photoshoots with the marketing and design teams
• Notify admin team ahead of photoshoots for site readiness
• Post daily on WhatsApp stories and respond to customer inquiries on all platforms
• Support SMS pushes and manage follow-ups for complex queries
• Maintain a complete customer database for broadcast messages
• Stay updated on product knowledge and ensure showroom items are accurately tagged
• Prevent unapproved items from entering the showroom
• Ensure catalogues are uploaded to WhatsApp by customer service reps
• Assist in collecting client reviews to support future sales.

Requirements & Skills

• Interested candidates should possess an HND / B.Sc Degree. 
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Attention to detail and customer service mindset
• Proficiency in spreadsheets and online product tools
• Ability to manage retail operations and back-office tasks effectively
• Experience in furniture or lifestyle retail is an added advantage.

Salary
N200,000 - N250,000 (Net Monthly)

Application Closing Date
21st July, 2025. 

Method of Application
Interested and qualified candidates should their send their Resume to: stivlonjobs@gmail.com using the Job Title as the subject of the mail.