Card Data Operations & Support Engineer at SecureID Limited

SecureID Limited is a smart card manufacturing and personalisation bureau with expertise in the deployment and integration of digital solutions. Historically, we are positioned as the first commercially operated smart card manufacturing plant in sub-Saharan Africa with the ability to manufacture Poly-carbonate Cards amongst other card types.

We are recruiting to fill the position below:

Job Title: Card Data Operations & Support Engineer

Location: Oshodi - Isolo, Lagos

Role Responsibilities

• Promptly convert data from clients into the various machine formats.
• Promptly process, raise and send to production within 30 -60 minutes of file receipt.
• Promptly decrypt and Log files processed with ”File Decryptor Tools”
• Promptly escalate defect files to line manager.
• Must log every file with defect into Issue Tracking and shared with Supervisors, RM, and Customer Services.
• Follow procedures correctly.
• Log jobs processed in the assigned log books.
• Check EMP and UPSL server every 60 minutes for file upload.
• Fill all forms (e.g. audit trails) promptly, accurately, and correctly – following laid down policies.
• Generating embossing and mailing list for all relevant cards (VISA, Verve, and MasterCard).
• First level troubleshooting and resolution of personalization and networking issues.
• Escalation of issues to (Card Data Operations Supervisor) for second level support if issues cannot be resolved within 15 minutes of request. This is to be done on a 24 hours /7 days basis.
• Record any visits to the data/ server room during shift.
• Minimize losses to the barest minimum
• Establish and maintain strong working relationships with internal customers.
• Establish and maintain strong working relationships with internal customers.
• Look out for relevant training for department.
• Continually seek out new ways of improving our operations.

Educational & Professional Requirements

• A Bachelor’s Degree in Computer Science or equivalent in IT
• Demonstrate knowledge of computer usage proficiency and either or all of  Python, SQL.
• Minimum of 4 years wok experience in EMV or related field.

Competencies & Skills:

• Excellent communication skills
• Excellent Analytical Skills 
• Familiarity with Windows Office Suite (Above average knowledge of MS EXCEL and MS WORD).

Application Closing Date
Not Specified.