Technical Support Engineer, Dynamics ERP at TeKnowledge

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer, Dynamics ERP

Job ID: 2021-5051
Location: Victoria Island, Lagos

This role will

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.
• Diagnose and resolve technical issues in Microsoft Dynamics ERP.
• Research questions using available information resources and advise customers on appropriate action.
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
• To use professional business language when communicating verbally or in written with the customers.
• Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks.

Main Skills / Competencies Requirements
Dynamics ERP is a good fit for you if possess the following:

• Fluency in English (written and spoken)
• Time Management and multitasking
• Superior researching, problem-solving and troubleshooting skills
• Excellent customer service skills (customer centric)
• Adaptability to work independently and as part of a team, bringing in experts when needed
• Passion for technology
• Self-learner, striving for continuous development
• Technical / Analytical thinking
• Basic computer usage skills
• Ability to work in dynamic environment and adapt to changes
• Ability to work under pressure
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• A valid and up to date National Identity Card/NIMC slip is required upon commencement of this role.

Nice-to-Have Skills / Competencies:

• Microsoft Dynamics ERP
• SQL Server
• Exchange
• SharePoint
• Azure
• IIS
• Active Directory
• Windows Server 2012 R2.

Application Closing Date
31st July, 2025.

How to Apply
Interested candidates should:
Click here to apply online