Head, Human Capital Management at Bosak Microfinance Bank Limited

Bosak Microfinance Bank Limited was incorporated in December 2009 with the business objective of providing financial service to micro clients who were excluded from the mainstream financial system. It commenced operations in June 2010 upon obtaining a Unit Microfinance Banking License from the Central Bank of Nigeria. It later obtained a State Microfinance Banking License in 2016. Bosak Microfinance Bank Limited’s financial inclusion effort focuses on promoting savings culture, access to credit facilities for income-generation purposes and reducing vulnerability to risk through micro insurance.

The Bank’s major strategic focus employs the group lending methodology in its operations with a leaning towards women. It believes in the commitment of women folk to work hard and help their families conquer poverty. As such, more than 95% of the Bank’s lending activities focuses on women. The success of the bank’s group lending activities largely depends on group solidarity and cohesion.

The success recorded by the bank in its lending program has earned it strategic partnership with the Bank of Industry (BOI) and the Development Bank of Nigeria (DBN) among others. The combination of cutting-edge technology, a strong and committed Board of Directors and motivated employees has helped the Bank to create a brand widely accepted by its teeming clients in Lagos. It is now expanding its frontiers in a scaling program aimed at delivering improved value to its stakeholders.

We are recruiting to fill the position below:

Job Title: Head, Human Capital Management

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Strategic HR Leadership:

• Design and execute people strategies aligned with Bosak’s values of simplicity, professionalism, and respect.
• Advise executive leadership on workforce planning, succession, and organizational design to support branch expansion and financial inclusion goals.
• Lead the development and enforcement of HR policies and processes in line with regulatory and ethical standards.

Talent Acquisition & Retention:

• Oversee recruitment across business units, with emphasis on field-based roles such as loan officers and deposit mobilizers.
• Develop microfinance-specific talent pipelines and promote diversity and inclusion in hiring.
• Implement retention strategies including welfare programs, competitive remuneration, and employee engagement initiatives.

Learning & Development:

• Identify industry-specific skill gaps and build training frameworks that emphasize credit risk, KYC, customer relations, and digital banking.
• Drive internal talent development through mentorship, coaching, and structured career paths.
• Promote continuous learning and development through training platforms and cross-functional exposure.

Performance Management:

• Establish and monitor KPIs that align employee output with institutional targets (e.g., loan repayment, deposit growth).
• Lead the annual performance appraisal process with an emphasis on fairness, feedback, and measurable development.
• Foster a high-performance culture through clear accountability and reward systems.

Compliance & Risk Management:

• Ensure all HR practices are fully compliant with Nigerian labor laws, CBN regulations, and relevant microfinance standards.
• Maintain secure employee records, oversee payroll, and ensure data privacy in line with NDPR.
• Drive workplace discipline and risk mitigation through consistent enforcement of codes of conduct.

Employee Engagement & Organizational Culture:

• Champion employee wellness, inclusion, and morale through structured programs and an open-door policy.
• Encourage a purpose-driven workplace culture centered on service to underserved communities.
• Manage conflict resolution, grievance redress, and change management initiatives with empathy and professionalism.

HR Operations & Analytics:

• Supervise end-to-end HR operations including onboarding, off boarding, benefits administration, and policy reviews.
• Use data analytics to track turnover, training ROI, and productivity metrics to inform strategic decisions.
• Prepare and manage HR budgets, optimizing resource allocation without compromising staff welfare.

Qualifications and Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field.
• A recognized professional HR certification (e.g., CIPM, SHRM, CIPD) is mandatory.
• Minimum of 7 years post-NYSC HR experience, with 3 yearsin a managerial role within the financial or microfinance sector.
• Strong knowledge of Nigerian labor law, CBN regulatory requirements, and HR compliance procedures.
• Demonstrated success in recruitment, staff development, succession planning, and performance management.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in HR information systems, Microsoft Office Suite, and payroll management platforms.
• A strong commitment to financial inclusion and working with grassroots communities.

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.

Benefits

• Comprehensive HMO
• Continuous Training and Development
• Leave and Passage allowance
• Opportunities for career growth in a mission-driven institution

Application Closing Date
30th July, 2025.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@bosakmfb.com using “Head, Human Capital Management” as the subject of the mail.