Head of Operations at Poweredup Consulting - 2 Openings

PoweredUp Consulting is a fully indigenous organization that focuses on organizational enrichments through Human Resources and Coaching.

We are recruiting to fill the position below:

Job Title: Head of Operations

Locations: Ikeja, Lagos and Ogun
Employment Type: Full-time
Reports To: Deputy Managing Director/Board of Directors.
Department: Operations

Job Summary

• The Head of Operations will oversee all operational aspects of the QSR chain, ensuring efficient restaurant & production operations, high customer satisfaction, quality standards, and profitability across multiple locations.
• This role will be responsible for leading operations strategy, managing restaurant managers, streamlining processes, and driving business growth in line with the company’s goals.

Key Responsibilities
Strategic Leadership:

• Develop and implement operational strategies to support growth and profitability.
• Align operations with the brand's mission, vision, and standards.
• Lead cross-functional teams to achieve business objectives.

Operational Management:

• Oversee daily operations across all QSR outlets which includes the development, launch & marketing of the organization products and services in line with the operational plans for growth.
• Implement and monitor SOPs to maintain consistency in service, food quality, and cleanliness.
• Set performance targets and KPIs for restaurant teams.

Team Management & Development:

• Recruit, train, and mentor Regional Managers, Restaurant Managers & production managers.
• Build a culture of accountability, teamwork, and customer-first mindset.
• Drive performance management and succession planning.

Financial Oversight:

• Prepare and manage operational budgets, cost controls, and P&L statements.
• Monitor labor and food costs, and identify opportunities for cost savings.
• Analyze financial data and provide regular reports to executive leadership.

Customer Experience:

• Ensure superior customer service delivery and satisfaction.
• Address escalated customer issues and implement feedback-driven improvements.
• Oversee quality assurance and compliance with health and safety standards.

Supply Chain & Vendor Management:

• Collaborate with procurement to ensure consistent supply of ingredients and materials.
• Monitor vendor performance and negotiate favorable contracts when necessary.

Technology & Innovation:

• Implement systems to improve operational efficiency (POS, inventory management, delivery platforms).
• Evaluate new tools or technologies that can enhance productivity or guest experience.

Expansion & New Store Openings:

• Participate in planning and execution of new restaurant and Sales launches.
• Ensure operational readiness for each new location.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field (MBA preferred).
• 8–12 years of experience in restaurant/production operations, with at least 3–5 years in a senior leadership role within a QSR or food service chain.
• Proven experience managing multi-unit operations.
• Strong leadership, interpersonal, and team-building skills.
• Solid understanding of financial management and budgeting in a QSR environment.
• Excellent problem-solving and decision-making capabilities.
• Familiarity with food safety and health regulations.
• Willingness to travel frequently across locations.

Key Performance Indicators (KPIs):

• Sales growth across stores
• Store-level profitability and cost control
• Customer satisfaction and loyalty metrics
• Staff retention and development
• Operational compliance and audit scores
• Successful execution of new store rollouts.

Compensation and Benefits

• Competitive salary commensurate with experience.
• HMO/Medical Provision
• Duty Lunch
• Paid annual leave days and allowance
• Telephone recharge cards & Transport/Fuel allowance
• Opportunity to be a part of a growing QSR chain with a focus on innovation, profitability and safety.

Application Closing Date
14th August, 2025.