E-commerce Coordinator at Hec Recruit

Hec Recruit is a full-service HR consulting firm with a unique approach. Since 2020 we have been helping our clients find a job best suited for their skills and interests, and helping local companies locate the best employees.

We are recruiting to fill the position below:

Job Title: E-commerce Coordinator

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• As the E-commerce Manager responsible for overseeing the entire online retail operation, you will be entrusted with a range of critical duties and responsibilities to ensure the success and seamless operation of our e-commerce platform.
• Your strong IT skills and tech-oriented mindset will be essential for fulfilling these responsibilities effectively.
• Develop, implement, and refine our e-commerce strategy to achieve business goals and enhance our online presence.
• Take charge of our website and app, ensuring they run smoothly, are user-friendly, and consistently deliver an exceptional shopping experience.
• Leverage your IT skills and tech-oriented mindset to address technical challenges, optimize performance, and implement innovative solutions.
• Monitor the customer journey, analyze user feedback, and implement improvements to continually enhance the online shopping experience.
• Collaborate with the marketing team to align e-commerce strategies with marketing campaigns, driving traffic, and conversion rates.
• Maintain optimal inventory levels, collaborating with supply chain partners to meet customer demand while avoiding overstock situations.
• Utilize data analytics to extract valuable insights, guiding decision-making processes and identifying opportunities for growth.
• Lead and inspire a team of e-commerce professionals, fostering a culture of excellence and innovation.
• Stay informed about e-commerce industry trends, competitors, and emerging technologies, making recommendations for adaptation as needed.
• Monitor and manage the e-commerce budget, track expenses, and ensure cost-effectiveness in operations.
• Manage relationships with third-party vendors, service providers, and technology partners to optimize services and negotiate favorable agreements.
• Ensure the security and compliance of the e-commerce platform, including data protection, privacy regulations, and secure payment processing 
• Utilize data analytics tools to analyze performance metrics, derive actionable insights, and make informed decisions to drive growth and efficiency.
• Work closely with the Digital Marketing team to align e-commerce strategies with marketing campaigns, enhancing online visibility and driving traffic and conversions.
• Take ownership of the website and mobile app, ensuring they are fully operational, user-friendly, and optimized for a seamless customer experience.
• Generate regular reports on key performance indicators (KPIs) and provide insights to senior management, illustrating progress and areas for improvement.
• Quickly address technical issues, customer complaints, or operational challenges, finding effective solutions to maintain uninterrupted online retail operations.
• Seek out opportunities for process optimization, automation, and efficiency enhancements in all aspects of e-commerce operations.

Requirements

• First Degree from a reputable higher institution.
• 2 - 4 years proven experience in e-commerce management or a related role.
• Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.
• Strong technical acumen with proficiency in IT and e-commerce platforms.
• A results-oriented mindset with a track record of driving online sales and growth.
• Exceptional problem-solving skills and attention to detail.
• Effective communication and teamwork abilities.
• Familiarity with digital marketing principles and best practices.
• A passion for staying up-to-date with e-commerce trends and technologies.

Salary
N200,000 monthly.

Application Closing Date
31st July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hecrecruitment.hrconsulting@gmail.com using the Job Title as the subject of the email.