Supervisor at X-Empire and Boutique Hotel

X-Empire and Boutique Hotel is a premier hospitality establishment located at 11 GRA Road, Ekenna Street, Aba, Abia State. Renowned for its exceptional service and luxurious accommodations, the hotel offers a unique blend of modern amenities and personalized guest experiences.

With a commitment to excellence, we provide a wide range of services, including: Comfortable accommodations tailored to meet the needs of all guests - Diverse dining options featuring local and international cuisines - Recreational facilities such as swimming, entertainment, and a newly launched Open Bar Division - Event and conference services for business and social gatherings - At X-Empire and Boutique Hotel, we pride ourselves on delivering unparalleled hospitality in a warm and welcoming environment, making us the preferred choice for both business and leisure travelers in Aba and beyond. Join our team and become a part of a dynamic organization committed to setting new standards in the hospitality industry.

We are recruiting to fill the position below:

Job Title: Supervisor

Location: Aba, Abia
Employment Type: Part-time

Job Summary

• We are seeking a reliable and proactive Supervisor to oversee daily departmental activities and ensure that staff perform their duties effectively and efficiently.
• The Supervisor will work directly under the direction and description of the Managing Director, supporting leadership efforts to uphold service standards and operational efficiency.

Job Description

• The Supervisor serves as the link between management and frontline staff, responsible for coordinating, monitoring, and improving the day-to-day operations of their assigned unit or department.
• Reporting directly to the Managing Director, the Supervisor must ensure tasks are carried out in line with company standards, policies, and vision.

Key Responsibilities

• Assist the Managing Director in executing daily operational goals and strategies
• Supervise and coordinate staff activities and shift schedules
• Monitor staff performance and ensure compliance with company policies and standards
• Provide feedback, training, and support to team members as needed
• Handle minor staff grievances or escalate issues to the Managing Director when necessary
• Ensure customer service excellence and respond to client complaints promptly
• Maintain accurate records of attendance, tasks, and reports for management review
• Conduct daily briefings and submit daily reports to the Managing Director
• Identify areas for improvement and recommend operational adjustments
• Enforce safety, cleanliness, and quality standards across assigned departments

Educational Qualifications

• Minimum of a National Diploma (ND) or Higher National Diploma (HND)
• A degree in Hospitality, Business Administration, or a related field is an added advantage

Experience Requirements:

• Minimum of 2–3 years of experience in a supervisory role
• Experience in hospitality or service-based industries preferred
• Proven record of managing teams and maintaining service quality

Job Requirements:

• Must be willing to work flexible hours, including weekends
• Must be respectful, disciplined, and a team leader
• Must demonstrate loyalty and confidentiality to the Managing Director’s office
• Must reside within Aba or be willing to relocate

Skills and Competencies:

• Leadership and team coordination
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution
• Attention to detail and organizational abilities
• Ability to work under pressure and manage multiple tasks
• Basic computer skills (MS Word, Excel, etc.)
• Professionalism, integrity, and commitment.

Salary
N80,000 - N100,000 / Month.

Application Closing Date
1st August, 2025. 

How to Apply
Interested and qualified candidates should send their CV to: xempirehotel@gmail.com using the job title as the subject of the mail.