Customer Sales Officer at Smash Technology Limited

Smash Technology Limited is a tech group of companies focused on employing technology to serve its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others.

Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Customer Sales Officer

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Description

• This is not a field marketing role. You will not be required to go out looking for clients.
• Our service team will send clients directly to you.
• Your focus is purely on attending to these clients, engaging with them, and converting their interest into confirmed sales.
• If you're good with people, enjoy closing deals, and prefer an office-based role, this is an ideal opportunity for you.

Responsibilities
Sales & Conversion:

• Take full ownership of every lead passed from the Customer Service team and convert them into paying clients— this is your primary responsibility.
• Engage prospects promptly after referral via CRM, email, or direct transfer. Timely response is critical to conversion.
• Conduct client needs assessments, product presentations, and virtual/in-office demos tailored to client pain points.
• Confidently explain all Smash Technology brands and offerings, answer client questions, and recommend the most suitable service or package based on individual client needs.
• Handle objections professionally, follow up consistently, and maintain communication until the lead is either closed or disqualified.
• Maintain a clean and organized CRM pipeline by logging all lead interactions, conversion progress, follow-ups, and outcomes with 100% accuracy.
• Work hand-in-hand with the Customer Service Officers to clarify client needs, share feedback, and align on next steps for conversion and onboarding.
• Coordinate with the onboarding and operations teams to ensure a smooth and timely transition of closed clients.
• Identify opportunities for upselling and cross-selling additional products or services.
• Meet or exceed weekly, monthly, and quarterly sales targets and conversion KPIs set by management.
• Provide detailed weekly sales reports, conversion summaries, and forecasts to the Business Development Manager or other designated supervisors.
• Track and respond to customer feedback, contributing insights to improve product offerings and refine sales strategy.
• Stay updated on competitor offerings, market trends, and client behaviour to sharpen pitch strategies and increase success rates.
• Collaborate with Marketing and Business Development teams on aligning sales activities with campaigns and promotions.

Client Interaction & Experience:

• Serve as the first point of contact for clients across all platforms, including phone calls, CRM, WhatsApp, email, and social media.
• Handle all client inquiries, complaints, and feedback professionally and efficiently.
• Provide accurate, timely, and helpful information on all company services and products.
• Follow up on all client requests and unresolved issues to ensure complete resolution and satisfaction.
• Maintain detailed and up-to-date documentation of all client interactions using the company’s CRM tools.
• Uphold the company’s customer service standards by delivering a consistent and professional client experience that aligns with the brand’s values.
• Promptly escalate unresolved or technical issues to the appropriate departments.
• Adhere strictly to company policies, procedures, dress codes, and ethical standards.

Requirements

• Minimum of 3 years' experience in a sales or customer-facing role.
• Proven ability to manage a sales pipeline and close deals consistently.
• Excellent verbal and written communication skills.
• Strong product presentation and client engagement skills.
• Proficient in CRM systems, email etiquette, and digital sales tools.
• Strong collaboration mindset with internal teams.
• Goal-driven, self-motivated, and adaptable under pressure.

Benefits

• Salary: N100,000 Monthly
• Commission: 2.5% of Monthly Sales
• An attractive compensation package

Application Closing Date
25th July, 2025.