Client Service Executive at JoyBridge HR Solutions

JoyBridge HR Solutions - Our client is recruiting suitable candidates to fill the position below:

Job Title: Client Service Executive

Location: Lagos
Employment Type: Full-time

Summary

• Our client is seeking a dedicated and customer-focused Client Service Executive to join our healthcare team.
• This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.

Key Responsibilities
Patient Interaction and Support:

• Greet and assist patients, families, and visitors with professionalism and empathy.
• Address inquiries regarding hospital services, procedures, and policies.
• Guide patients through admission, discharge, and other hospital processes.

Billing and Financial Services:

• Ensure daily sales are reconciled with the EMR for proper accounting system.
• Account reconciliation on payment received and expenses incurred in the daily running.
• Ensure regular update of Admission bill and payment settlement before discharge
• Follow-up with debtor and ensure prompt payment
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Ensuring all receivables are remitted to the account department.

Administrative Duties:

• Maintain accurate records of patient interactions and transactions.
• Update and manage patient data in hospital systems.
• Support the coordination of appointments, consultations, and other services.

Communication and Coordination:

• Act as a liaison between patients, families, and medical staff to ensure seamless communication.
• Collaborate with internal teams to address patient concerns promptly.

HMO Coordination:

• Liaise with HMO’s and other retainership for patient eligibility and approval
• Coordinate with HMOs and other retainers to verify patient eligibility.
• Check patients ID to confirm active HMO coverage and obtain authorization code before commencing secondary treatments or admission solutions.

Requirements

• Bachelor's Degree or relevant certification in healthcare, Business, or a related field.
• 1 - 2 years of experience in customer service
• Proficiency in using hospital management systems, microsoft office packages and billing software.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work flexible hours and in a shift-based schedule.
• Strong organizational skills and attention to detail.
• Must be available to resume immediately
• Past experience in the healthcare sector is an advantage.

Application Closing Date
31st August, 2025.