Customer Service Intern at Tantacom Experiential Project

Tantacom Experiential Projects Limited is a leader in experiential marketing, brand communication, and 360 turnkey event management. Our mission is to empower brands to connect, engage, and inspire audiences through innovative and immersive experiences. With a strong commitment to creativity, expertise, and collaboration, we deliver strategic solutions that drive brand growth and foster meaningful connections.

Our services include experiential marketing campaigns, brand strategy consultation, creative content production, digital and social media engagement, customer experience solutions, project management, and comprehensive event management. We serve a diverse range of clients across industries, including consumer brands, technology companies, retail businesses, entertainment and media firms, non-profit organizations, and corporate enterprises.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lekki, Lagos
Employment Type: Part-time

Job Summary

• Identigo is looking for a smart, articulate, and service-driven Customer Service Intern to join our team.
• This role is ideal for a young female graduate looking to gain hands-on experience in a fast-paced biometric and identity technology company.
• The intern will be responsible for providing frontline support to customers, helping resolve inquiries, and ensuring a seamless service experience.

Key Responsibilities

• Greet and assist walk-in clients professionally and promptly.
• Respond to inquiries via phone, email, and social media channels.
• Provide information on identity verification services and processes.
• Schedule appointments, handle client documentation, and manage records.
• Escalate unresolved issues to the appropriate department.
• Ensure service desk area is organized and welcoming at all times.
• Collect customer feedback and support improvement initiatives.
• Support the customer service team with day-to-day administrative tasks.
• Maintain confidentiality and uphold Identigo’s data privacy policies.

Requirements

• Candidates should possess a FSLC with 0-1 years work experience.
• Must be female, aged 15–27, and passionate about customer service.
• Strong communication skills — both verbal and written.
• Friendly, courteous, and able to maintain professionalism under pressure.
• Proficiency in Microsoft Office and basic computer operations.
• Must be teachable, organized, and proactive.
• Prior internship experience in a customer-facing role is an added advantage

Benefits

• Monthly stipend of N70,000 / Month (net)
• Exposure to a structured tech environment
• Professional development through hands-on learning
• Opportunity to transition into a full-time role based on performance

Application Closing Date
11th August, 2025.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter stating why they’re a good fit to: chetachi.ejim@tantacom.org using the job title as the subject of the mail.