Night Manager at WW Luxury Apartment

WW Luxury Apartments, a new paradigm in luxury living where modern sophistication seamlessly blends with cutting-edge technology to create an extraordinary residential experience of elegance and exclusivity. Our meticulously crafted apartments and exceptional services reflect our dedication to exceeding expectations.

Key features and amenities include: Exquisite Apartments: Each apartment at WW Luxury Apartment is a masterpiece, meticulously designed and named after flowers, symbolizing powerful connotations. Our architectural and interior designs are a testament to sophistication, ensuring that each residence exudes a unique and distinguished charm that is second to none.

Personalized Services: We offer a wide range of personalized services, including attentive concierge services, efficient car services, an indulgent spa experience, seamless internet connectivity, 24/7 uninterrupted power, chauffeur-driven rides, a serene poolside oasis, and gourmet chef services, ensuring a comfortable and indulgent lifestyle.

We are recruiting to fill the position below:

Job Title: Night Manager

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The Night Manager is responsible for managing the nightly operations of a hotel or resort, ensuring the highest level of service, safety, and guest satisfaction during the night hours.
• This role involves supervising staff, addressing guest needs, and maintaining security protocols throughout the property.

Key Responsibilities
Supervise Night Operations:

• Oversee all aspects of hotel operations during the night shift, ensuring that guests receive excellent service and that all areas of the property are well maintained.

Guest Relations:

• Address guest inquiries, concerns, and requests promptly and professionally, ensuring a positive experience for all guests during their stay.

Staff Management:

• Supervise night staff, including front desk personnel, security, housekeeping, and maintenance teams; allocate tasks and ensure staff are performing their duties effectively.

Check-In/Check-Out Processes:

• Manage late check-ins and early check-outs, ensuring all procedures are followed and documentation is accurate.

Financial Responsibilities:

• Handle night audit procedures, including balancing accounts, processing payments, and generating financial reports.
• Ensure accurate cash handling and record-keeping.

Security Management:

• Monitor property security, ensuring the safety of guests and staff.
• Address any incidents or emergencies promptly and effectively, coordinating with security personnel as necessary.

Maintenance Coordination:

• Address maintenance issues that arise during the night and coordinate with maintenance staff to ensure guest satisfaction and safety.

Policy Enforcement:

• Ensure compliance with hotel policies and procedures, health and safety regulations, and legal requirements during the night shift.

Communication:

• Maintain clear communication with day management staff regarding any issues or incidents that occurred during the night. Provide detailed handover reports at shift change.

Event Coordination:

• Assist in managing any events or functions happening during the night, ensuring all arrangements meet established expectations.

Qualifications

• Education: High School Diploma or equivalent; a Bachelor's Degree in Hospitality Management or Business Administration is preferred.
• Experience: Minimum of 5 years of experience in hotel operations, with prior experience in a supervisory or management role preferred.

Physical Requirements:

• Ability to stand for long periods and perform physical tasks.
• Willingness to work overnight shifts, including weekends and holidays.

Skills:

• Strong leadership and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Good organizational skills and attention to detail.
• Financial proficiency with basic accounting knowledge.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Working Conditions:

• Fast-paced hotel environment during night hours, requiring effective time management and multitasking skills.
• Potential exposure to various guest needs and emergency situations.

Application Closing Date
31st July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@wwluxuryapartment.com using the Job Title as the subject of the email.