Online Customer Service Representative at Royal Mandarin Chinese Restaurant / The Mayfair Executive

At Royal Mandarin and The Mayfair Executive, we are committed to delivering premium guest experiences through excellence in service, ambiance, and hospitality. As we expand our digital footprint and service reach, we are seeking enthusiastic and tech-savvy individuals to join our team as Online Customer Service Representatives, supporting our customer interactions across various digital platforms.

We are recruiting to fill the position below:

Job Title: Online Customer Service Representative

Location: Abeokuta, Ogun
Employment Type: Full-time
Reports To: Restaurant Supervisor / Service Manager

Role Overview

• As an Online Customer Service Representative, you will be the digital face of our hospitality brand.
• You will manage customer interactions via WhatsApp, Instagram, and food delivery platforms, ensuring timely responses, accurate order processing, and excellent virtual service delivery.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across digital platforms
• Process and confirm online food orders, coordinating with the kitchen and dispatch teams
• Maintain clear and respectful communication with customers at all times
• Handle customer complaints or concerns with tact, escalating when necessary
• Track and update customers on their order status
• Record customer feedback and recurring issues for management review
• Collaborate with front-of-house and kitchen staff to ensure seamless service
• Support marketing efforts with customer engagement and promotional communication
• Adhere to service protocols and digital communication standards

Requirements

• Minimum of SSCE / OND in any field
• 1–2 years of experience in customer service or hospitality (online or in-person) is an advantage
• Excellent written and verbal communication skills
• Proficiency in using WhatsApp Business, Instagram, and basic digital tools
• Ability to multitask and remain calm under pressure
• Strong attention to detail and customer focus
• Willingness to work flexible hours, including weekends and public holidays
• Friendly, courteous, and solution-oriented mindset.

Why Work With Us?

• Salary: N50,000 - N100,000 monthly
• Join a reputable and growing hospitality brand
• Competitive salary and opportunity for growth
• Structured and professional work environment
• Learn and grow in a digitally driven role
• Possibility of bonuses based on performance

Application Closing Date
25th July, 2025.

How to Apply
Interested and qualified candidates should send their CV and a brief Cover Letter to: hrmayfairexecutive@gmail.com using “Online Customer Service Application - [Your Full Name]” as the subject of the email.