Operations & Store Manager at AGA Culture

At Aga, we tell the story of the vibrant Yoruba heritage and the diverse traditions of Africa through fashion. We foster an environment that celebrates creativity, collaboration, and respect for craftsmanship, where every team member is encouraged to bring their unique perspectives to the table. Founded by Moyo Ogunseinde in 2017, we are committed to storytelling through design, embracing a philosophy of new African Minimalism that values simplicity and emotional connection.

If you share our passion for preserving culture and creating meaningful objects, we invite you to contribute to our mission of celebrating Africa’s rich heritage together.

We are recruiting to fill the position below:

Job Title: Operations & Store Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Operations & Store Manager is responsible for overseeing the day-to-day business operations and managing the retail store activities to ensure smooth and efficient processes across all departments.
• This role combines operational oversight, human resources support, customer experience enhancement, inventory control, and sales performance management to ensure the store meets and exceeds business goals.
• The ideal candidate is both strategic and hands-on, with a proactive approach to problem-solving and people management.

Key Responsibilities
Operations Management:

• Oversee daily operations and ensure organizational efficiency and productivity.
• Develop and implement SOPs and internal policies for all departments.
• Track and analyze KPIs, prepare reports, and follow up with relevant departments.
• Assist in company-wide strategy and business planning efforts.
• Coordinate staff meetings, prepare minutes, and ensure timely follow-ups.
• Support with performance management, staff development, and welfare administration.
• Review and ensure compliance with company policies and legal requirements.
• Maintain office organization and manage internal assets and inventory.

Store Management:

• Lead the store team to deliver exceptional customer service and achieve sales targets.
• Ensure optimal stock levels, visual merchandising, and brand positioning both in-store and online.
• Oversee inventory management, including receiving, reconciling, and reporting stock levels.
• Implement retail strategies, analyze sales data, and recommend pricing adjustments.
• Coordinate retail campaigns, sales promotions, and customer engagement activities.
• Prepare and reconcile sales and cash reports weekly with Finance.
• Ensure compliance with sales, banking, and reporting processes.
• Liaise with the Marketing and Design teams for store installations and events.

Cross-functional & Customer Support:

• Serve as a liaison between operations, customer experience, marketing, and design teams.
• Provide support for events, travel arrangements, and logistics coordination.
• Respond to customer messages and coordinate online sales and inquiries via social media and WhatsApp.
• Ensure store staff are aligned with current marketing content and brand messaging.

Qualifications & Experience

• Minimum of 3–5 years’ experience in operations and/or retail store management.
• At least 2 years of experience with a fashion or lifestyle brand handling P&L responsibilities.
• Proven experience with POS systems and Shopify or inventory software.
• Track record of successful sales performance and team leadership.

Key Competencies & Skills:

• Excellent organizational and multitasking abilities.
• Strong analytical and reporting skills.
• Outstanding interpersonal and communication skills.
• Good knowledge of fashion/retail trends and customer service best practices.
• Conflict resolution and team management skills.
• Proficient in MS Office, Excel, and CRM/inventory software.
• Ability to work independently and take initiative.
• High level of professionalism, attention to detail, and reliability.

Salary
N300,000 / Month.

Application Closing Date
31st August, 2025.