Client Success Associate at V3C Technologies Limited DBA (Slate.ng)

At Slate.ng, we're on a mission to revolutionise education across Africa through technology. As a fast-growing EdTech startup, we offer a comprehensive school management and learning platform that simplifies operations for schools, empowers teachers, and enhances student learning. We believe in building innovative, user-focused tools that make a real difference in the classroom and beyond.

We are recruiting to fill the position below:

Job Title: Client Success Associate

Location: Gwarimpa, Abuja (FCT) 
Employment Type: Full-time (Hybrid/On-site)
Industry: EdTech | K–12 Education
Reports To: Head of Client Experience or Operations Lead

Role Summary

• As we grow, we’re looking for a proactive, empathetic, and solutions-oriented Client Success Associate to help us build and maintain strong relationships with our users.
• If you’re passionate about education and love helping people solve problems, this role is for you.
• As a Client Success Associate, your primary responsibility will be to ensure our clients (schools, educators, parents, and students) have a seamless and satisfying experience with our platform.
• You’ll serve as the first point of contact for user enquiries, complaints, and feedback, ensuring that issues are resolved swiftly and professionally.

Key Responsibilities

• Respond promptly to client enquiries via email, chat, phone calls, and social media.
• Resolve product or service issues by clarifying complaints, determining the cause, and offering swift solutions.
• Guide clients through using Slate.ng tools and features effectively.
• Collaborate with internal teams (product, social media, sales) to escalate and resolve client issues.
• Maintain detailed records of client interactions, feedback, and resolutions.
• Monitor user satisfaction and follow up on unresolved issues to ensure client retention.
• Support onboarding and training for new clients to help them understand and use the platform.
• Identify common client pain points and relay insights to relevant teams for product or process improvement.
• Proactively check in with key clients to ensure ongoing satisfaction and usage.
• Champion the voice of the customer across the organisation.

Requirements

• Bachelor’s Degree in Communications, Business, Education, or a related field.
• 1 - 2 years of experience in a client-facing or customer support role (experience in tech or education is a plus).
• Corps Members are encouraged to apply.
• Strong written and verbal communication skills.
• Problem-solving mindset and ability to work under pressure.
• Empathy, patience, and a genuine desire to help others succeed.
• Proficiency in using CRM tools, ticketing systems, or customer support platforms.
• Tech-savvy and willing to learn fast in a dynamic startup environment.

Preferred Skills:

• Experience working in a startup or education-focused organisation.
• Familiarity with basic troubleshooting for digital tools.
• Ability to manage multiple tasks and prioritise effectively.
• Fluency in English (knowledge of other local languages is an added advantage).

What We Offer

• Salary: N12,000,000 - N24,000,000 annually.
• A chance to make a real impact in Nigeria’s education sector.
• Young, vibrant, and mission-driven team.
• Opportunities for growth and learning.
• Flexible work culture and dynamic startup environment.

Application Closing Date
12th August, 2025.

How to Apply
Interested and qualified candidates should send their CV and a brief note about why they’re the perfect fit for this role to: careers@slate.ng using "Client Success Associate Application" as the subject of the mail.