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Customer Support Associate at Lifted Horizon Nigeria Limited

Posted on Thu 24th Jul, 2025 - hotnigerianjobs.com --- (0 comments)


Lifted Horizon Nigeria Limited - Our client is recruiting to fill the position below:

Job Title: Customer Support Associate

Location: Ikeja, Lagos
Employment Type: Full-time

Summary

  • Our client in the UK is looking for a Customer Support Associate to deliver high-quality, 24/7 support to customers and hosts across multiple Airbnb properties.
  • This role is responsible for handling customer communications efficiently and professionally, resolving issues promptly, and ensuring an excellent guest/customer experience that reflects hospitality standards.
  • The ideal candidate is proactive, dependable, and operates with minimal supervision.

Key Responsibilities

  • Respond promptly and professionally to guest and host inquiries through the “Hostex” platform and other support channels, ensuring clear and courteous communication at all times.
  • Manage pre-arrival, check-in, in-stay and check-out communications across multiple Airbnb listings.
  • Resolve routine and urgent guest issues, coordinating with other teams or operations as needed.
  • Maintain accurate logs of all guest interactions and escalations within the “Hostex” system
  • Monitor incoming messages and prioritize based on urgency and impact to guest satisfaction.
  • Flag recurring issues and contribute to continuous improvement of guest experience operations.
  • Ensure shift handovers are documented clearly to maintain service continuity.
  • Meet or exceed performance KPIs such as first response time, resolution time, and guest satisfaction ratings.
  • Follow brand-aligned communication tone and standards for all interactions.

Required Qualifications

  • Bachelor's degree or diploma in Hospitality Management, Business Administration, Communications, Tourism or a related field.
  • Minimum of 2 years experience in customer service preferable in hospitality or short-let property management.
  • Strong written and spoken English communication skills
  • Tech-savvy, with hands-on experience using Airbnb platform tools, particularly “Hostex”
  • Familiarity with Airbnb platform policies and host/guest dynamics.
  • Ability to work rotating shifts, including nights, weekends, and holidays.

Preferred Qualifications:

  • Experience supporting international (especially UK-based) customers.
  • Background in hospitality, travel or property management.
  • Knowledge of Airbnb host/guest support workflows.

Core Competencies:

  • Ability to communicate clearly and professionally with international customers.
  • Strong written and verbal English communication skills.
  • Prioritizes guest satisfaction in every decision and interaction.
  • Able to work independently, make sound decisions and own outcomes.
  • Comfortable working in shift-based, fast-paced, 24/7 operational environments.
  • Manages multiple conversations with professionalism and speed.

Salary
N300,000 - N400,000 Monthly.

Application Closing Date
21st August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: info@liftedhorizonng.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.


  

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