Director of Client Experience & Client Project Success (Remote) at a Reputable Company

A reputable company is recruiting suitably qualified candidates to fill the position below:

Job Title: Director of Client Experience & Client Project Success

Location: Remote (Nigeria-based preferred)
Employment Type: Full-time

Mission

• Create the most transformational, unforgettable, and emotionally resonant coaching experience in the industry—by blending radical hospitality, outcome ownership, andclient project leadership.
• This is not a support role.
• This is a strategic seat in the client journey.
• Every client is a live project—and you are theproject manager of their success.
• You are responsible for how they feel, succeed, stay, and celebrate.

What You’ll Do:
Onboarding & Welcome:

• Manage full onboarding flow: emails, portal access, tech tools
• Send personalized welcome notes (voice, video, or message)
• Track progress from payment - orientation - first live session.

Daily Mindset Experience:

• Host a short (5–10 mins) daily mindset call (meditation or intention setting)
• Build presence and trust inside the client container.

Coaching Engagement:

• Attend all weekly coaching calls
• Monitor chat to flag wins, breakthroughs, or moments of concern to Sandra
• Post coaching session highlights or summaries.

Graduation & Celebration:

• Track client progress like a live project (milestones, bottlenecks, completions)
• Organize monthly graduation ceremonies
• Send personalized quotes, graphics, or thoughtful gifts
• Collect testimonials at high-emotion moments.

Retention & Reactivation:

• Identify at-risk clients before it’s too late
• Re-engage through voice notes, WhatsApp check-ins, and creative campaigns
• Launch upsell or referral messages where relevant
• Track and manage retention/renewal data.

Client Progress Dashboard & Reporting:

• Weekly reporting: onboarding %s, mindset attendance, red flags, testimonials, surprises delivered
• Own the “Client Success Tracker” as a live dashboard
• Maintain visibility across all clients like a portfolio of projects.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 2 years work experience.

Salary
N200,000 monthly.

Application Closing Date
21st August, 2025.

How to Apply
Interested and qualified candidates should send their applications inclusing their CV/Resume and a Cover Letter explaining their interest and fit for the role to: hr@maptoclients.com using the job title as the subject of the mail.