Managing Director at Lifted Horizon Nigeria Limited

Lifted Horizon Outsourcing is a next‑generation Business Process Outsourcing (BPO) partner headquartered in Lagos, Nigeria. We help brands elevate customer experience and optimise operations by delivering expertly managed customer care, back‑office support, and recruitment solutions. From high‑growth tech start‑ups to established enterprises, clients trust us to represent their brands with excellence, empathy, and measurable results.

We are recruiting to fill the position below:

Job Title: Managing Director

Location: Ikeja, Lagos
Employment Type: Full-time

Summary

• We are seeking a visionary Managing Director (MD) with a strong background in Business process outsourcing (BPO) and a proven ability to lead cross-border operations, particularly in partnership with UK-based clients or stakeholders.
• The MD will be responsible for steering the company’s strategic direction, enhancing operational efficiency, and driving sustainable growth.
• This role requires a leader with deep operational insight, a track record of successful outsourcing engagement, and a global outlook on business development and execution.

Key Responsibilities

• Provide strategic leadership and direction in alignment with the Board’s vision and global business objectives.
• Lead and manage the execution of end-to-end operations with a strong focus on outsourcing models, particularly within UK client engagements.
• Build and scale outsourcing partnerships to deliver high-quality services and value to international clients.
• Oversee company-wide operational performance, ensuring KPIs and SLAs are consistently met.
• Drive operational transformation initiatives to improve efficiency, reduce costs, and enhance service delivery.
• Collaborate with UK-based partners, ensuring effective communication, compliance, and cultural alignment.
• Mentor and oversee departmental heads, fostering a high-performance and accountable leadership culture.
• Represent the company in high-level negotiations, client interactions, and strategic alliances, both locally and internationally.
• Lead financial and resource planning, ensuring the achievement of revenue and profitability goals.
• Champion the adoption of digital tools and platforms to improve service delivery and operational transparency.
• Ensure regulatory compliance across markets and manage operational risks proactively.
• Drive continuous improvement in all aspects of company operations and client satisfaction.

Preferred Candidate Profile

• A forward-thinking leader who is agile, results-oriented, and has a global mindset.
• The ideal MD should have a strong network, experience handling UK-based accounts, and the confidence to lead a company poised for international growth through outsourcing excellence.

Preferred Qualifications

• Bachelor’s Degree in Business, Management, or a related field; an MBA or equivalent is highly desirable.
• Minimum of 12 - 15 years of executive-level experience, with strong expertise in outsourcing operations and leadership in multi-national or cross-border environments.
• Proven experience managing client relationships with UK-based companies or within similar global markets.
• Strong strategic thinking and operational leadership capability.
• Solid financial acumen with experience in budgeting, forecasting, and P&L oversight.
• Outstanding communication and stakeholder management skills.

Key Competencies:

• Executive Leadership & Vision
• International & Cross-Cultural Business Management
• Outsourcing & Client Delivery Excellence
• Change & Performance Management
• Financial & Commercial Acumen
• Digital Transformation Mindset
• Stakeholder Engagement & Strategic Partnerships
• Talent Development & Organizational Culture.

Salary
N1,500,000 - N2,000,000 monthly.

Application Closing Date
15th August, 2025.