Analyst - Testing and Process, Customer Relations and Experience at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Testing and Process, Customer Relations and Experience

Job Identification: 6081
Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Customer Relations and Experience
Job Category: MTN Level 2
Reports To: Manager - Service Delivery

Mission

• Ensure proper design, implementation, and availability of technical support for user systems within assigned division / department.

Description

• Analyze customers' information needs, business problems and business opportunities to determine efficient and effective testing technics.
• Worked with key stakeholders and subject matter experts to design, develop and automate new testing processes and drive process improvement on existing processes
• Collaborate with business users to define testing processes that meet business needs. 
• Ensure testing is scalable and flexible to meet future business need.
• Work with business unit and IT team to define technic and modalities. 
• Ensure the availability of all required testing materials.
• Develop and define IT requirements to support process and system changes.
• Plan and manage the development and maintenance of required testing tools.
• Analyze business requirements, system documentation, and standard work instructions to maintain Quality and precise testing.
• Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
• Create detailed functional design documents for conversions, interfaces, and reports.
• Work with user departments to test roles and access rights to be created for all users in line with business requirements.
• Ensure proper testing of all user systems/products and provide detailed reports of activities and result.
• Develop comprehensive test plans outlining the scope, objectives, and methodologies for product/system testing.
• Conduct various testing methodologies, including functional, performance, security, and usability tests.
• Execute test cases and document results to identify defects or deviations from quality benchmarks.
• Implement and maintain automated testing procedures to streamline repetitive testing tasks and improve efficiency.
• Evaluate products from the end-user perspective, focusing on usability, accessibility, and overall user experience.
• Conduct regression testing to ensure new features or updates do not negatively impact existing functionalities.
• Maintain detailed records of test cases, procedures, and results for traceability and reference.
• Work closely with cross-functional teams, including product development, engineering, and design, to understand requirements and collaborate on resolving identified issues.

Educational Qualification

• Candidates should possess a First Degree in any relevant discipline 
• Fluent in English.

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization 
• Experience in Customer Care and Management
• Experience in formal business analysis

Application Closing Date
4th August, 2025; 22:59