Telecom Technical Support Engineer at Careers Verified Limited

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Telecom Technical Support Engineer 

Location: Lagos Island, Lagos
Employment Type: Full-time

Summary

• The Telecom Technical Support Engineer will provide technical support to customers, troubleshooting issues with wireless and IT infrastructure products.
• This role involves resolving technical problems via phone, email, remote access, or on-site visits, and may include tasks like commissioning, integration, testing, and troubleshooting, Documenting help desk tickets/resolutions, and maintain defective device inventory list for shop, Perform diagnostics, troubleshooting, repairs and upgrade on all access devices.

Key Responsibilities

• Troubleshooting and Support: Diagnosing and resolving hardware and software issues related to telecom products (e.g., UMTS/LTE RAN, storage solutions, IT networks).
• Customer Interaction: Providing technical assistance to enterprise customers via phone, email, remote access, or on-site visits.
• Product Expertise: Maintaining a deep understanding of products and services, including their functionalities, configurations, and troubleshooting procedures.
• Documentation and Reporting: Creating and maintaining technical documentation, including solution implementation documents and reports on issue resolution.
• Training and Knowledge Sharing: Providing technical training to customers and partners, and contributing to the development of training materials.
• Escalation Management: Identifying and escalating complex issues to higher-level engineering teams or specialized support groups.
• Project Support: Assisting with the implementation, integration, and testing of products in customer environments.

Education & Requirements

• A Bachelor's Degree in Telecommunications, Computer Science, or a related field is often required.
• Qualifications: HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
• Desired Experience: 2 - 3 years in similar profile.
• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
• Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

Skills and Qualifications:

• Technical Knowledge: Strong understanding of telecommunications networks, including wireless technologies (UMTS/LTE), data communication, and IT infrastructure.
• Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.
• Customer Focus: A commitment to providing excellent customer service and ensuring customer satisfaction.
• Teamwork: Ability to work effectively as part of a team and collaborate with other engineers and specialists.

Salary
N150,000 - N200,000 monthly.

Application Closing Date
25th August, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online