Assistant Practice and Quality Assurance Manager at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Assistant Practice and Quality Assurance Manager 

Location: Borno
Department: Medical Services 
Report to: Senior Manager, Clinical Services

Mission Objective 

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Assistant Practice and QA manager is responsible for the coordination and overseeing daily administrative and clinical activities of the clinic and clinical team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients.
• She/he is responsible for the supervision of all employed clinical support staff. Serve as the primary leadership communication link between the teams and departments throughout the organization.
• She/he is responsible to ensure the overall smooth day to day operations, and employee engagement.
• In addition, as an Assistant QA manager, s/he will manage and implement quality management and quality improvement programs to ensure high-quality patient experience while achieving departmental and organizational goals.

Duties and Responsibilities
Analyze
Purpose:

• Maintain adequate clinical supplies. Analyze supply purchases to ensure they are cost-efficient and within the budget.
• Develop and maintain a highly motivated and well-trained staff Building and leading a high-performing team
• Provide input on the budget process and monitor the approved yearly practice budget.

Engagement:

• Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
• Periodic evaluation, identification of training needs and solutions to clinical staff. Provide appropriate and timely communication with staff and providers.
• Effectively present data and information to the Management team
• Identify and recommend solutions to the clinical team member and office issues or problems.

Delivery:

• Evaluate the performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed to achieve maximum productivity.
• Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
• Ensure high-quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate
• Oversee, facilitate and ensure staff education and adherence to regulatory requirements.
• Infection control Officer

Targeted Specialized Knowledge 

• MBBS, BLS, ACLS, & Gt; 5 years Post NYSC, Minimum of 2-5 years supervisory experience.
• Masters Degree, diploma or certificate of training in relevant fields.
• Additional Skills: Basic Ultrasound, IUD insertions, Collection of PAP Smear, ECG interpretation, Family Medicine, Genetic Counselling, Quality
• Excellent communication skills and a demonstrated ability to manage a team of professionals
• Knowledge of medical office safety, infection control policies, and regulations
• Self-motivated, highly productive and positive attitude.
• Organization skills and ability to multi-task various responsibilities.
• Demonstrate leadership skills.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment. 

Remuneration
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online