Hotel Supervisor at a Reputable Hospitality Firm - Onetouch Graphix

Onetouch Graphix - Our client, a Reputable Hospitality Firm, is recruiting to fill the position below:

Job Title: Hotel Supervisor

Location: Egbeda, Lagos
Employment Type: Full-time

Job Description

• This full-time, on-site role is best suited for someone who thrives in fast-paced environments.
• The schedule is weekend inclusive, aligning with peak hotel and lounge operations to ensure service excellence.
• The successful candidate will be the beating heart of hotel activity—leading daily operations, coordinating high impact events, managing multi-functional spaces such as the lounge, hall, kitchen, and laundry, and fostering a team culture rooted in excellence and hospitality.
• If you love organizing events, thrive on creating memorable experiences, and possess a flair for innovation and leadership, this role will let you shine.
• You'll collaborate with internal teams, guests, vendors, and performers to deliver standout hotel-hosted events and shows, while ensuring every operational detail is flawlessly executed.
• The Hotel Supervisor is a key driver of hospitality excellence, responsible for orchestrating the smooth and efficient operation of all hotel services.
• This role combines leadership and service-driven focus to oversee administrative processes, support staff performance, manage financial procedures, and maintain full compliance with hospitality standards and regulations.
• The supervisor ensures every department runs harmoniously, creating seamless experiences for guests while upholding operational excellence.

Responsibilities

• Drive operational efficiency by overseeing daily administrative tasks, including managing hotel supplies, scheduling staff shifts, and maintaining organized filing systems for guest records.
• Coordinate virtual and in-person meetings, ensuring seamless communication between team members using collaboration tools. Handle correspondence, including emails and phone calls, providing exceptional customer service to guests, vendors, and stakeholders.

Financial Administration:

• Ensure financial integrity by managing tasks such as processing payments, handling accounts, and preparing accurate financial reports.
• Develop and monitor hotel budgets, optimizing resources to support both operational and guest service needs.
• Oversee billing, invoicing, expense tracking, and expense records to support strategic planning and informed decision-making.

Coordination and Support:

• Schedule and promote hotel events, coordinate marketing initiatives, and manage reservations across multiple platforms
• Facilitate effective communication between staff, guests, and external partners, ensuring timely execution of hotel services.
• Prepare, review, and execute service agreements, bookings, and contracts while ensuring compliance and accuracy.

Compliance and Risk Management:

• Ensure all operations and transactions adhere to local, state, and federal hospitality regulations while maintaining ethical and legal standards.
• Implement quality control processes to uphold high standards in service delivery and hotel management.
• Proactively identify risks in operations, enforcing safety protocols and maintaining detailed documentation.

Team Leadership and Development:

• Supervise daily operations of the lounge, hall, kitchen, and laundry to ensure cleanliness, organization, and service readiness.
• Foster a collaborative and inclusive work environment that promotes productivity and employee satisfaction across in-office and remote settings.
• Conduct regular performance evaluations, offering constructive feedback to support professional growth and team success.
• Train staff in customer service, event setup, lounge operations, and kitchen/laundry protocols to ensure seamless guest experiences.

Technology and Innovation:

• Leverage hotel management software (e.g., PMS, CRM systems) and digital tools to streamline operations and improve efficiency in a hybrid environment.
• Stay informed on industry trends and technological advancements to implement best practices that enhance hotel productivity.
• Utilize collaboration platforms like Zoom and Microsoft Teams to maintain seamless communication and coordination among hybrid teams.

KPI Tracking

• Track and analyze key performance indicators (KPIs) such as occupancy rates, guest satisfaction, service turnaround times, and staff productivity.
• Use data insights to adjust strategies and improve operational outcomes.

Facilities Management:

• Monitor staff performance in each area, ensuring adherence to hygiene, hospitality standards, and proper resource usage.
• Coordinate deep cleaning schedules, equipment maintenance, and service turnaround times for all key areas.

Event & Show Coordination:

• Ensure smooth event logistics, including space setup, guest flow management, audiovisual coordination, and post-event evaluation.
• Plan, organize, and supervise hotel-hosted events, social gatherings, and entertainment shows.
• Collaborate with vendors, decorators, performers, and catering teams to deliver memorable guest experiences.

Requirements

• OND, HND, or BSC in Business Administration, Hospitality Management, or a related field.
• Minimum of 1–3 years of experience in hotel management or a similar administrative role within the hospitality industry

Skills:

• Strong knowledge of hospitality regulations, financial management, and hotel operation processes.
• Proven ability to lead and inspire cross-functional teams, driving productivity and accountability across hotel departments
• Exceptional organizational, communication, and leadership skills, with the ability to manage multiple priorities.
• Proficiency in hotel management software (e.g., PMS, CRM systems), Microsoft Office Suite, project management tools, and collaboration platforms (e.g., Zoom, Microsoft Teams). Required Skills & Abilities
• Detail-oriented with a commitment to accuracy and quality in all financial and administrative tasks.
• Adaptable and proactive, with strong problem-solving skills to address challenges in a dynamic, hybrid environment.
• Ability to work independently and collaboratively, fostering a positive and inclusive team culture.
• Passion for the hospitality industry and dedication to delivering exceptional guest service.
• Excellent people management skills.

Application Closing Date
31st July, 2025.

How to Apply
Interested and qualified candidates should send their CV / Resume to: hr.onetouchcreativestudio@gmail.com using the Job Title as the subject of the email.