Business Unit Lead (Sales and Operations) - Lagos at Koolboks Limited

Koolboks makes refrigeration accessible and affordable to all. Our solar-powered freezers, equipped with Pay-As-You-Go technology and offered through an innovative Cooling-as-a-Service model, enable eco-friendly and accessible refrigeration to everyone who needs it. Life is kool!

We are recruiting suitable candidates to fill the position below:

Job Title: Business Unit Lead (Sales and Operations)

Location: Lagos
Employment type: Full time

Job Summary

• We are looking for dynamic, street-smart Business Unit Leads to drive adoption of our Pay-As-You-Go (PAYGO) refrigeration and solar solutions across key regions.
• The ideal candidate is a natural leader with experience in below-the-line (BTL) activation, agent network growth, and collections — ideally from fintech platforms like OPay, Moniepoint, PalmPay, or FairMoney.
• This is a boots-on-the-ground role: you will be the mini-CEO of your territory — responsible for generating demand, managing field teams, and ensuring portfolio health.

Responsibilities
Drive Demand Generation:

• Activate markets (especially open markets, high-footfall zones) through direct engagement and tailored activations.
• Build relationships with small business owners (e.g. market women, frozen food sellers, salons, bars).
• Organize market storms, demos, POS marketing, and referral drives.

Team Leadership & Sales Management:

• Hire, train, and manage a team of field agents and sales reps.
• Track performance using sales dashboards and reporting tools.
• Ensure every agent is delivering weekly and monthly KPIs.

Customer Acquisition & Conversion:

• Identify and onboard qualified customers for our Koolbuy product range.
• Monitor conversion funnel: lead → demo → sign-up → first payment.
• Set up lead capture and follow-up workflows with telesales team.

Collections & Portfolio Health:

• Ensure timely repayments by customers through strong follow-up systems.
• Reduce default rates by embedding early education and support systems.
• Collaborate with customer service and credit teams to resolve issues quickly.

Brand Representation:

• Be the face of Koolbuy in your city — hosting activations, community events, and partner forums.
• Provide feedback to HQ on market trends, pricing sensitivities, and competitor movements.

Requirements

• 3 - 5 years of experience in field sales, agent management, or fintech like OPay, Moniepoint, Fairmoney, etc.
• Strong knowledge of market dynamics and consumer behavior in informal sectors.
• Fluent in English and the local language of the assigned region.
• Proven ability to lead teams, hit targets, and work under pressure.
• Familiarity with POS payments, customer onboarding, and collections.

Application Closing Date
Not Specified.