Customer Service Representative at SRS Collection

The SRS Collection stands as a beacon of premier luxury, health, and wellness hospitality, celebrated for crafting bespoke wellness and lifestyle retreats tailored to discerning business and leisure travelers alike. With three illustrious properties nestled in central Lagos.

Envision a home away from home that not only exudes refined style and opulent finishes but also delivers bespoke services and experiences that linger in memory. Our spaces seamlessly blend contemporary aesthetics with minimalist design, making SRS Collection the quintessential lifestyle sanctuary.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Customer Service
Reports To: Customer Service Manager

Job Summary

• We are seeking a friendly, proactive, and solution-oriented Customer Service Representative to join our team.
• The ideal candidate will serve as the first point of contact for customers, delivering excellent service, resolving inquiries efficiently, and ensuring a positive experience that aligns with our company’s standards of professionalism and customer care.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
• Resolve customer complaints and issues in a courteous and timely manner, escalating when necessary.
• Maintain thorough knowledge of products, services, promotions, and policies to provide accurate information.
• Process customer orders, reservations, returns, and service requests efficiently and accurately.
• Maintain detailed and accurate records of customer interactions using CRM or ticketing systems.
• Collaborate with internal teams such as sales, logistics, and technical support to resolve issues.
• Follow up on customer interactions to ensure satisfaction and build long-term relationships.
• Identify and report recurring customer concerns, suggesting process improvements when appropriate.
• Uphold a professional, courteous, and empathetic tone in all customer communications.
• Adhere to service level agreements, quality standards, and company procedures.

Requirements

• Minimum of OND / HND / Bachelor's Degree in any relevant field.
• 1 – 3 years of experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Ability to multitask, prioritize customers complain
• Proficiency in Microsoft Office Suite and familiarity with CRM tools is a plus.
• A positive attitude, patience, and a passion for customer satisfaction.

Application Closing Date
31st August, 2025.