Service Level Agreement (SLA) Coordinator at Royal Power and Energy Limited

Royal Power and Energy Limited - With over 10 years of experience in the Nigerian power industry, RPE is a total solution provider. Our expertise enables us to understand the market and deliver premium products and systems that offer high levels of reliability, affordability, serviceability, redundancy, and operational flexibility.

We are recruiting to fill the position below:

Job Title: Service Level Agreement (SLA) Coordinator

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilties

• Accountable for maintaining an accurate and up to date list of all SLA Contracts, Customers, Sites & Equipment within the Service Software.
• Accountable to verify E-Job Completion Certificates (JCCs) and collecting physical JCCs from PM Visits and SLA Service Calls.
• Responsible for data base of all PM JCC reports within Service Software whilst ensuring, and monitoring, all PMs completed as scheduled.
• Collect reports from coordinators/Service Software.
• Responsible to ensure any equipment added or removed from SLA agreement is correctly updated within SLA database.
• Assist in obtaining necessary approvals for PM access and schedule sites with regional coordinators.
• Liaise with Service Sales on the submission of new SLA costing, quotation proposals, renewal and equipment of location addendums.
• Assist with the follow-up on agreements, renewals, SLA and Service payments
• Understanding the various elements of each SLA agreement and RPE’s Exposure to any Penalties or charges.
• Accountable for ensuring that all SLA JCCs are submitted in a timely ‘manner to Finance for invoicing on a weekly/monthly/quarterly basis.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 3 - 7 years work experience.

Application Closing Date
10th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@rpeltd.com using the Job Title as the subject of the mail.