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Clinical Associate (Hybrid) at mDoc Healthcare Limited

Posted on Tue 29th Jul, 2025 - hotnigerianjobs.com --- (0 comments)


mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Clinical Associate

Location:
Abuja (FCT)

About the Job

  • In this position, you will be an integral member of the Clinical Operations team helping to support the development and refinement of AI tools focused on health-related conversations.
  • You will work closely with internal teams across product, clinical, and engineering to ensure that user interactions with Kem, our AI-based virtual health companion, are of the highest quality, clinically appropriate, and aligned with organizational goals.
  • You will be expected to critically evaluate conversations between our AI-health chatbot, Kem, and members, escalating any issues, inaccuracies, or concerns, and providing constructive feedback to help improve the model.
  • You will analyze patterns and trends in Kem’s performance and user behavior, turning these insights into actionable reports and briefings for team members.
  • Your ability to synthesize data and communicate findings will be critical in providing the most holistic care experience to our members.
  • Along with the leadership team, you will foster a culture of quality, responsibility, and collaboration.
  • A balance of technical acumen and clinical understanding is important for this role.
  • You must be willing to work with data regularly and use tools like Google Sheets, Airtable, and any other tools provided to organize, track, and share your findings.
  • Our team values flexibility, intellectual curiosity, and a drive to improve digital health tools at scale.
  • As a growing organization, some role fluidity and cross-functional work should be expected.

Responsibilities

  • Work closely with clinical and product teams to review Kem-member chat transcripts for clinical accuracy, appropriateness, and tone.
  • Escalate conversations that pose clinical, ethical, or content risks to the appropriate team members.
  • Identify and document patterns in chatbot errors or user feedback and recommend areas for improvement.
  • Regularly organize and update a centralized tracking system to monitor trends, feedback, and flagged conversations.
  • Use Google Sheets to log and analyze data; maintain clean, well-structured spreadsheets for reporting purposes. Experience or comfort in coding/scripting and/or working with Airtable is a plus (but not required).
  • Create and present reports to team members summarizing key findings from conversation reviews and data trends.
  • Innovate on new workflows and processes that improve review and data workflows; identify opportunities to streamline and optimize existing operational procedures.
  • Maintain a high attention to detail, critical thinking, and objectivity in reviewing member interactions with AI tools.
  • Collaborate with technical, clinical, and operational stakeholders to support a high-quality digital health experience.

Requirements

  • MD or MBBS, or RN required.
  • An additional graduate Degree is preferred e.g. MBA. MPH, MSc.
  • 4 - 7 years of experience in clinical medicine.
  • Project management experience required.
  • Business acumen.
  • Publication track record preferred.
  • Exceptional communication, presentation and organizational skills.
  • Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
  • Comfort in working with a global team and in a startup environment.
  • A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work with an entrepreneurial mindset, quickly and efficiently.
  • A willingness to work super hard and problem-solve as a collective.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume / CV and a 1 - 2 paragraph response in their email indicating why this job is compelling to them to: recruiting@mymdoc.com using the Job Title as the subject of the email.


  

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