Operations Manager at a Fast-growing Contemporary Fashion Brand - Zibac Consulting

Zibac Consulting - Our client is a fast-growing contemporary fashion brand in Lagos, known for curating stylish, high-quality pieces tailored for modern man. With a commitment to excellence, personalized service, and trendsetting designs, the brand is expanding its retail and e-commerce operations to meet growing customer demands.

They are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos
Employment Type: Full Time

Who You Are

• You are an experienced operations professional with a strong background in retail, logistics, or inventory management—ideally within the fashion or lifestyle sector.
• You're proactive, organized, and analytical, with a flair for structure, team leadership, and continuous process improvement.
• You thrive in dynamic environments and know how to keep retail operations running efficiently and profitably.

What You’ll Do
Retail Operations & Oversight:

• Oversee day-to-day operations across all sales channels (physical store and online).
• Manage stock levels, inventory controls, and product restocking.
• Supervise retail staff and ensure consistent adherence to company standards.

Process Development & Optimization:

• Implement and maintain standard operating procedures (SOPs) across all departments (sales, customer service, inventory, delivery).
• Monitor operational performance and suggest improvements to increase efficiency and customer satisfaction.

Vendor & Logistics Coordination:

• Manage vendor relationships and ensure timely procurement of materials.
• Oversee order fulfillment, logistics, and delivery processes.

Team Management:

• Lead and mentor in-store and operations teams.
• Oversee scheduling, performance reviews, and team development.

Reporting & Analysis:

• Track sales, inventory turnover, and customer feedback.
• Provide weekly and monthly operational reports to management with insights and recommendations.

Customer Experience:

• Ensure excellent in-store and post-sale customer experiences.
• Work with customer service teams to address escalations and improve processes.

Requirements

• 4–5 years of experience in operations, with at least 2 years in a managerial role.
• Background in fashion is a strong advantage.
• Strong organizational, analytical, and leadership skills.
• Proficiency in Excel, POS systems, inventory management software, and Google Workspace.
• Excellent communication and problem-solving skills.
• Ability to thrive in a fast-paced and evolving environment.

Salary
N500,000 monthly (Net)

Application Closing Date
26th August, 2025.