General Manager at a Luxury Hospitality Company

A luxury Hospitality company is recruiting suitable candidates to fill the position below:

Job Title: General Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Summary

• The General Manager is the strategic and operational head of our luxury hospitality operation, responsible for the overall performance, profitability, and positioning of the business.
• The ideal candidate is an accomplished hospitality leader with a proven track record in 4 to 5-star properties, blending commercial acumen with emotional intelligence, operational discipline, and a passion for world-class service.

Key Responsibilities

• Develop and execute long-term strategic and operational plans aligned with the brand’s vision and market positioning.
• Lead expansion strategies including new market entry, F&B concept development, and service innovation.
• Oversee the daily operations of the apartments and hotel, ensuring consistent execution of luxury service standards.
• Establish SOPs for all departments and ensure operational alignment across F&B, Rooms, Front Office, Housekeeping, Security, and Guest Services.
• Monitor guest feedback, conduct regular audits, and lead continuous improvement initiatives.
• Drive profitability through strategic budgeting, accurate forecasting, and effective cost control.
• Monitor key metrics such as ADR, RevPAR, GOP, and EBITDA to inform data-driven decisions.
• Implement robust revenue management systems to optimize room and table inventory.
• Oversee the execution of 360° marketing campaigns targeting High-Net-Worth Individuals (HNWIs), corporate clients, and global travelers.
• Cultivate high-impact relationships with travel trade partners, luxury concierge networks, influencers, and media.
• Ensure the brand is represented with distinction across all digital platforms, including social media, OTAs, and guest review platforms.
• Personally engage with VIP guests, ensuring their expectations are not only met but exceeded.
• Build, inspire, and lead a best-in-class team dedicated to service excellence and innovation.
• Create a performance-driven culture supported by KPIs, coaching, mentorship, and career progression.

Required Qualifications & Experience

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• 8 - 12 years of progressive leadership experience in luxury hospitality.
• MBA or hospitality certifications is an added advantage.
• Demonstrated success in managing multi-functional teams and delivering operational excellence.
• Strong financial acumen and ability to translate data into strategic action.
• Deep knowledge of luxury hospitality service trends, guest psychology, and experience design.
• Visionary Leadership with High Emotional Intelligence
• Strong Commercial & Brand Acumen
• Operational Discipline and Eye for Detail
• Ability to Thrive in High-Pressure, Fast-Paced Environments.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online