Application Lead - IT Application Support at Olam Agri

Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.

Olam Agri is at the heart of global food and agri-trade flows with more than 40 million MT in volume traded annually. Focused on transforming food, feed and fiber for a more sustainable future, it aims at creating value for customers, enabling farming communities to prosper sustainably, and strive for a food-secure future.

We are recruiting to fill the position below:

Job Title: Application Lead - IT Application Support 

Location: Apapa, Lagos
Employments Type: Full Time

Job Summary

• As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria.
• Proficient in SAP Modules – PP, QM and MM
• Good understanding of SAP Master data requirements
• Prior experience in managing SAP service requests -L1 Tickets
• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
• Have worked in some key projects – SAP, other applications
• Good individual contributor and team player

Responsibilities
Provide Level 2/3 SAP Application Support:

• Troubleshoot and resolve complex SAP issues
• Provide timely and effective solutions to user queries and incidents
• Perform root cause analysis and implement preventive measures

Manage SAP Incidents and Service Requests:

• Prioritize and manage incidents and service requests
• Adhere to defined SLAs and KPIs
• Escalate issues to relevant teams as needed.
• Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
• Ensure the stability and optimal performance of our SAP applications.
• Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
• Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
• Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
• Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
• Champion continuous improvement for application support processes.

Requirements

• Minimum 8 years of hands-on experience with SAP applications.
• Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
• Excellent analytical skills with a strong aptitude for data analysis and management reporting.
• Experience in leading and managing IT projects, particularly within SAP.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
• Proactive, problem-solving mindset with a commitment to continuous improvement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online