Porter at Service Arts and Hospitality Academy (SAHA Africa)

At SAHA Africa, we are dedicated to elevating the hospitality industry by connecting businesses with top-tier talent and providing comprehensive training for hospitality professionals. With years of experience in the industry, we specialize in recruitment services that help hotels, restaurants, and hospitality establishments find skilled and passionate staff. Our extensive network and deep understanding of the sector ensure that we match the right talent with the right opportunities, helping businesses thrive.

We are recruiting to fill the position below:

Job Title: Porter

Location: Lagos
Job Type: Full Time

Job Summary

• The Porter plays a key role in creating a positive first and last impression for hotel guests.
• You will assist with luggage, escort guests, and offer support across departments to ensure smooth day-to-day operations.
• Your welcoming attitude and attention to guests' needs contribute to the hotel’s reputation for exceptional service.

Key Responsibilities

• Greet guests warmly upon arrival and assist with luggage to and from guest rooms
• Escort guests to rooms and explain room features, amenities, and hotel services
• Handle guest requests promptly and courteously (e.g., calling taxis, delivering items)
• Maintain cleanliness and order in the lobby, entrance, and guest-facing areas
• Assist with valet parking (if applicable) or directing guests to parking areas
• Support front office operations with deliveries, messages, and guest errands
• Provide directions, local area information, and recommendations when needed
• Assist housekeeping with moving linen, supplies, or trolleys as requested
• Respond to guest complaints or requests and escalate when necessary
• Report safety or maintenance issues promptly to the appropriate department
• Maintain a professional, polite, and service-oriented demeanor at all times

Requirements

• Previous experience in a hospitality or customer service role is an advantage
• Excellent communication and interpersonal skills
• Smart and professional appearance
• Physically fit and able to lift and carry luggage, stand, and walk for long periods
• Friendly, helpful, and proactive attitude
• Ability to work flexible shifts, including weekends and holidays
• Good knowledge of the local area, attractions, and transport routes
• Basic knowledge of front desk operations is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CVs to: hr@sahaafrica.com using the Job Title as the subject of the mail.