Community Manager at Terminal Africa Incorporated

Terminal Africa Incorporated is a digital network of the best local & international logistics platforms built to work for African businesses. Terminal makes it easier for you to ship and receive items globally. We're bridging the gap between Africa and the world.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Job type: Full-time

About the Role

• As our Community Manager, you’ll be the voice and heart of Terminal Africa—actively engaging with our customers, amplifying their voices, and building strong relationships online and offline.
• You’ll play a key role in growing our brand love, improving customer experience, and turning everyday users into brand advocates.
• You’ll also help us build meaningful partnerships with influencers, creators, and ecosystem players who share our vision for empowering African businesses.

Responsibilities & Duties

• Build, manage, and engage our community across social platforms, WhatsApp groups, email, and events
• Develop and execute community strategies that drive engagement, loyalty, and word-of-mouth growth
• Be the voice of Terminal Africa—responding to community comments, messages, and user feedback
• Organise virtual and physical events (webinars, live sessions, meetups) to grow brand visibility
• Identify, onboard, and manage community ambassadors, partners, and creators
• Collaborate with the marketing and customer success teams to gather insights and feedback
• Share product tips, shipping hacks, and helpful resources with the community regularly
• Monitor online conversations, trends, and sentiment around logistics, e-commerce, and African business
• Manage community challenges, contests, giveaways, and referral programs
• Track and report on community growth, engagement, and campaign performance

Qualifications & Skills

• Have 4+ years of experience in community management, brand engagement, or digital marketing
• Are a natural people-person—friendly, empathetic, responsive, and relatable
• Have excellent written and verbal communication skills
• Have experience managing online communities (social media, WhatsApp, Discord, Telegram, etc.)
• Are deeply familiar with how Nigerian and African consumers engage online
• Can manage events, coordinate creators/influencers, and drive word-of-mouth marketing
• Are creative, proactive, and love bringing people together
• Are comfortable working independently and with cross-functional teams
• Understand logistics, ecommerce, payments, or SME markets (a plus, but not required)
• Are excited about Terminal Africa’s mission and want to grow with us

Benefits

• Be part of a fast-growing African startup solving real-world problems
• Work with a passionate, talented team across product, tech, and operations
• Shape how African businesses connect with the global economy
• Flexible, remote-first culture
• Opportunity for growth, ownership, and impact
• Competitive compensation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online