Field Engineer (Enugu) at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Field Engineer

Location: Enugu

Job Objective

• Provide field support, resolve incidents and assigned problems.
• Install, maintain and manage network equipment.

Key Duties & Responsibilities

• 1st Level 24/7 field support, escalation / on-call.
• Proactive monitoring of equipment & facilities.
• Network installation, testing & commissioning, bringing into service, integration.
• Cross connects & jumping.
• Maintain records, inventory and spares.
• Receive equipment, bench test, storage and RMA return handling.
• Incident and problem resolution as directed by NOC / TAC.
• Provide Service Desk / NOC cover during an Emergency / Disaster Recovery event.
• Assist Service Manager as directed.
• Assist with technical shareholder support / shareholder consultancy and sales support.
• Assist with network equipment vendor management.
• Assist with network quality and performance management.
• Assist with creation of ad hoc reports as needed.
• Assist other departments and lead and report on projects as requested by the Programme Manager.
• Adhere to all company policies and procedures.

Minimum Qualifications

• Bachelor’s Degree (or equivalent work experience) in a technical field.
• Technical certifications CCNA or JNCIA (desirable) or equivalent.

Experience & Skills:

• Requires 4 years of relevant work experience in the telecom industry.
• Requires technical experience in the telecom industry including data centre installations.
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers i.e., Mikrotik, Juniper, Tejas Networks etc.
• Experience working with AC and DC power as well as PSU units.
• Ability to share knowledge and coach other team members.
• Effective written and verbal communications skills.
• Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients.
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner.
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

• Client focused, relationship builder.
• Integrity, honest with high ethical standards.
• Boundless, passionate, and flexible.
• Personal excellence, accuracy and attention to detail.
• Collaborative, achieve results through teamwork and partnerships.
• Strong analytical skills and able to collate and interpret data from various sources.
• Good English language communicator with a natural aptitude for dealing with people.
• Excellent network diagnostic and problem-solving skills.

Application Closing Date
10th August, 2025.