FCRM Officer at Wadata Relief Care Initiative (WRCI)

Wadata Relief Care Initiative (WRCI) is a non-governmental, non-profit, non-political, and humanitarian and Developmental organization that strives for a just world that advances children's rights and equality for girls and young people in Nigeria by promoting equitable governance and human rights. Established in 2018. WRCI started operations in 2019 and registered as a nonprofit making organization with Corporate Affairs Commission in 2023.

In July 2009 the Boko haram insurgence began in the Northeast, and in 2011 the bandit Conflict in the Northwest escalated, the Federal Government announced interventions that affected the lives of the general population. To fight the insurgence/banditry to reduce its impact on the population, Non-governmental Organizations (NGOs) in Nigeria collaborated to fight the insurgence's menace. In 2018, WRCI launched activities to provide succour to people affected by the conflict and violence.

We are recruiting to fill the position below:

Job Title: FCRM Officer

Location: Bakori LGA, Katsina
Employment Type: Contract

Job Description
About the Project:

• This project,“Strengthening Community Resilience against Extremism and Violent Extremism through Rehabilitation and Reintegration of Women and Youth Associated with Violent Extremism,”will be implemented in Bakori Local Government Area (LGA) of Katsina State, Northwest Nigeria.
• It aims to address the multifaceted challenges posed by armed groups, including bandits and the Lakurawa insurgents, which have severely impacted local communities through violence, displacement, and disruption of livelihoods.
• The initiative focuses on rehabilitating and reintegrating women and youth affected by or associated with violent extremism, while simultaneously strengthening the resilience of the broader community.
• A critical component of the intervention is ensuring community accountability through effective Feedback, Complaints, and Response Mechanisms (FCRM) to promote transparency, trust, and responsiveness.

Responsibilities

• Establish, manage, and maintain a robust FCRM system that enables beneficiaries and community members to provide feedback, raise concerns, and lodge complaints safely and confidentially.
• Promote awareness and accessibility of the FCRM among project beneficiaries, local communities, and stakeholders.
• Receive, document, and track all feedback and complaints in a timely and organized manner.
• Ensure timely, respectful, and appropriate responses to feedback and complaints in line with organizational policies and protection principles.
• Analyze feedback trends to identify systemic issues and recommend improvements to project implementation.
• Collaborate closely with project teams, community leaders, and partners to resolve issues raised through the FCRM effectively.
• Conduct training and capacity-building sessions for project staff and partners on FCRM procedures and ethical handling of complaints.
• Maintain confidentiality and safeguard the rights and dignity of all complainants and feedback providers.
• Prepare regular reports on FCRM activities, including statistics, case studies, and lessons learned for management and donors.
• Support the integration of protection and gender-sensitive approaches within the FCRM.

Requirements

• Bachelor’s Degree in Social Sciences, Human Rights, Community Development, or related fields.
• Minimum of 3 years experience managing feedback and complaints mechanisms, preferably in humanitarian, development, or conflict-affected settings.
• Strong understanding of accountability to affected populations (AAP) principles and protection standards.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Experience working with diverse communities, including vulnerable and marginalized groups.
• Proficient in MS Office and data management tools.
• Fluency in English; knowledge of Hausa or other local languages is an advantage.

Application Closing Date
10th August, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We encourage applications from women and candidates from affected communities. Join us in strengthening accountability and trust to enhance the impact of community resilience efforts in Katsina State!

Candidates should submit the followings:

• A detailed CV highlighting relevant experience and qualifications.
• A cover letter explaining your motivation and suitability for the FCRM Officer role.
• Contact information for two professional references.