Customer Service Officer at Recruit with Adenike

RecruitwithAdenike is a recruitment and talent solutions brand committed to connecting high-performing professionals with forward-thinking organizations across diverse industries. From entry-level roles to executive placements, we help businesses attract, engage, and retain the right talent to fuel growth and success. Our approach is efficient, personalized, and rooted in a deep understanding of people and business needs.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Warri, Delta
Employment Type: Contract
Industry: Fintech / Financial Services

About the Role

• We’re seeking a courteous, efficient, and solution-oriented Customer Service Officer to join our growing team in Warri.
• You’ll serve as the first point of contact for customers—providing timely assistance, resolving inquiries, and ensuring a seamless experience across all touchpoints.
• This is an excellent opportunity for someone who enjoys helping people, has a keen eye for detail, and thrives in a fast-paced fintech environment.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in person
• Resolve complaints and escalate complex issues as needed
• Educate customers on products, services, and processes
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to resolve customer issues
• Follow up on customer feedback and support continuous improvement.

Requirements

• Minimum of OND or HND / Bachelor’s Degree in any discipline
• 1 - 2 years of customer service or front-desk experience (fintech/financial services is a plus)
• Excellent verbal and written communication skills
• Strong problem-solving ability and a calm, professional demeanor
• Tech-savvy and able to learn new systems quickly
• Must reside in or be willing to relocate to Warri.

Benefits

• Basic Salary: N100,000/month
• Transport Allowance
• Pension Contribution
• Performance Bonus
• Overtime Pay.

Application Closing Date
31st August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitmentforce.africa@gmail.com using "Customer Service Officer - Warri" as the subject of the email.