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Business Relationship Officer at Unified Payments Services Limited

Posted on Wed 30th Jul, 2025 - hotnigerianjobs.com --- (0 comments)


Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are recruiting to fill the position below:

Job Title: Business Relationship Officer

Location: Lagos 
Employment Type: Full-time

Job Summary

  • Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
  • To provide assistance to team members

Responsibilities

  • Manage relationship with clients to grow the existing business.
  • Collation of tasks from internal and external Call Notes/Meetings.
  • Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.
  • Ensure resolution of clients’ complaints/requests within agreed SLA.
  • Ensuring that no receivable stays beyond 30 days with client.
  • Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting.
  • Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).
  • Follow up to get sign offs on PRFs, RFIs and PDDs internally.
  • Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items.
  • Delivery of birthday and Yuletide Gifts to clients.

KPI

  • Increasing Market share with clients based on agreed KPIs.
  • Updating and follow up on deliverables to clients within agreed timelines/SLAs.
  • Prompt attendance to/closure of clients’ requests.
  • Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
  • Follow up with client(s) to ensure receivables are settled within 30 days.
  • Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.
  • Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

Requirements

  • Education: BSc Degree (2:1 or 2:2) or HND (Upper Credit) in any course.
  • Others: Professional Qualifications – added advantage.
  • Experience: 4-6 years as a business relationship officer.

Knowledge:

  •  Marketing and or sales experience/knowledge 
  • Prior experience in the financial industry is an added advantage.
  • Good knowledge and practice of relationship/key account management
  • Card/Payment industry knowledge-added advantage.

Skill / Competencies:

  • Computer skills (Microsoft Word, Excel and PowerPoint - mandatory)
  • Good interpersonal skills.
  • Critical reasoning and analytical abilities
  • Good writing and oral communication & presentation skills
  • Ability to work with minimal supervision
  • Good problem-solving skills
  • Ability to work under pressure.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their CV to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the email.


  

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