E-commerce Customer Care Representative at Shengway Global Merchant Limited (Miniso Nigeria)

Shengway Global Merchant Limited is a retail trading company, operating with the brand name “MINISO”. MINISO is a fast-growing international retail chain brand with over 6000 stores across Europe, Asia, Africa, America and Oceania and has established strategic partnerships with over 100 countries. MINISO focuses on fashionable and relaxed high-quality lifestyle products including electronics, personal care and beauty, home essentials, sports, gifts, toys, stationery, seasonal products, amongst many others, which covers every aspect of life. In addition to the quality and creativity, MINISO values the shopping experience of its customers and dedicates itself to being a fashionable, close-to-life brand that provides customers with a better shopping experience. Shengway Global Merchant Ltd (Miniso Nigeria) has several stores in the country.

We are recruiting to fill the position below:

Job Title: E-commerce Customer Care Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Assist customers with placing orders, tracking shipments/delivery, and processing returns.
• Provide product information and recommendations to customers.
• Post company-related activities to the WHATSAPP platform.
• Collaborate with other departments, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to supervisors/ line manager.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer care processes and procedures.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Flexible availability including weekends and holidays.

Qualifications 

• Bachelor's Degree or Higher National Diploma.
• Relevant professional qualification or certification.
• Minimum of 3 years of customer service experience in ecommerce.
• Proficiency in ecommerce platforms and customer service software.

Skills Required:

• Excellent Communication, problem solving and interpersonal skills.
• Strong Knowledge of Microsoft Office Suite.
• Ability to handle high volume customer interactions.
• Strong problem-solving and decision-making abilities.
• Effective time management skills.
• Ability to multitask and prioritize tasks.
• Detail-oriented and accurate data entry.
• Experience with CRM and ticketing systems.
• Familiarity with Ecommerce platforms and order workflows.

Application Closing Date
15th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr_ng@miniso.com.ng using the Job Title as the subject of the email.