ICT Supervisor at Medecins Sans Frontieres (MSF) - Switzerland

Médecins Sans Frontières is a private, international organisation. The organisation is made up mainly of doctors and health sector workers and is also open to all other professions which might help in achieving its aims. Médecins Sans Frontières provides assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict. They do so irrespective of race, religion, creed or political convictions.

We are recruiting to fill the position below:

Job Title: ICT Supervisor

Location: Bauchi
Employment Type: Full-time

Main Purpose

• Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and ser-vices, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Job Description

• First Go-point person on IT related issues for the project (s).
• Provide technical support to MSF digital tools in the projects (OneDrive, Bauchi Kompas; SharePoint).
• Troubleshoot and manage IT related tasks in the project such as hardware ( laptops, Telecoms, server, routers) and software such as MS Office and related software for MSF.
• Provide briefing/training to Bauchi staff members on how to use digital tools including use of Bauchi Kompas/ SharePoint site.
• Monitor and provide regular report to LTL/ LogCo on the Telecom infrastructure for Bauchi including internet connectivity speed, access points and other related ICT tools.
• Permission management for Bauchi users through adding, updating and archiving of users as per the MSF IT standard, policies, protocols and procedures.
• Responsible for managing an improving the data security for Bauchi users’ data (firewall, permission management, backups)
• Escalate technical issues for support to the Information Systems (IS) Specialist and/or HQ Technical Referent.
• Recording, tracking, and updating of all IT equipment and assets in the TMS in the GH/Office and project sites
• Perform regular follow-up and preventive maintenance of all IT equipment
• Configure and maintain laptops for users, ensuring proper setup, functionality, and timely troubleshooting to support daily operations.
• Provide the proper functioning of all project printers by performing regular maintenance and timely repair, including the replacement of spare parts when necessary
• Maintain stable and efficient Wi-Fi connectivity by routinely checking, servicing, and resolving issues related to all Access Points at the office, guesthouse, and project locations..

Requirements
Educational Qualification:

• Candidates should possess a Degree or Certification in Computer Science or ICT.
• Experience: Preferably 1-2 years of proven experience in IT or technical functions
• Languages: English and Hausa language are essential.

Knowledge:

• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
• Teaching and supporting skills

Competencies:

• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioural Flexibility
• Commitment to MSF Principles
• Stress Management

Application Closing Date
7th August, 2025.

How to Apply
Interested an qualified candidates should:
Click here to apply online

Applications must be in English and include:

• Complete CV and Cover Letter.
• Updated contact details including present and permanent address and ID
• Contact information of the previous employer/s for reference.

Note

• Only shortlisted candidates will be contacted
• Incomplete applications will be automatically discarded.
• No monetary transactions, neither demands of favours in kind, nor other types of favouritism will be tolerated in the recruitment process. MSF reserves the right to refuse hiring of a candidate having benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.