Sales Support Officer at OnePipe.io Services Limited

OnePipe was established in 2018 as an IT servicing company borne out of the vision to create a shared ecosystem of value between banks and fintechs. With OnePipe, traditional institutions and fintechs can collaborate closely to achieve mutual growth rather than compete.

We are recruiting to fill the position below:

Job Title: Sales Support Officer

Location: Lagos,
Employment Type: Contract

Role Summary

• The Sales Support Officer under Team Asgard serves as a field enabler—bringing the Pay with account platform to life for newly onboarded billers.
• After the initial onboarding phase managed by Sparta, this officer is responsible for physically visiting the biller, conducting live product demonstrations, guiding them through KYB document uploads, and ensuring activation completeness.
• This role also handles retraining sessions to drive transactional activity and maintains close relationships with assigned billers to ensure they stay engaged and empowered.

Key Responsibilities
Onsite Activation and Product Demonstration:

• Visit onboarded billers in person to activate their PWA dashboards.
• Demonstrate platform features including invoice upload, dashboard navigation, and usage tracking.
• Gather feedback during the visit and report any product misunderstandings or usability gaps.

KYB Document Upload Support:

• Help billers complete compliance requirements by guiding them through document upload processes.
• Ensure all uploads are submitted to the appropriate backend within 90 days.
• Troubleshoot any technical issues the billers may face in completing their KYB steps.

Retraining and Transaction Support:

• Revisit previously activated billers who have not begun transacting.
• Conduct refresher training, assess biller readiness, and identify blockers.
• Track post-retraining transaction attempts and support transitions to Trojan where necessary.

Workshop Invitations and Engagement Handoff:

• Invite activated billers to the next Trojan workshop and track attendance.
• Coordinate with Trojan to follow up post-engagement.
• Maintain accurate logs of workshop invites, RSVPs, and feedback from billers.

Reporting and Lead Management:

• Maintain a clean tracker of all assigned billers, their activation stage, KYB status, and retraining needs.
• Submit weekly reports to the Asgard Team Lead with activation metrics and escalation requests.
• Flag any billers requiring urgent technical or commercial intervention.

Job Requirements and Qualifications

• 1–2 years of field experience in sales support, activation, or training.
• Ability to communicate complex product features in simple terms.
• Familiarity with mobile/web interfaces and hands-on tech engagement.
• Proficiency in managing task trackers and basic reporting tools.
• Comfort working alone in the field, meeting usage goals and visiting clients independently.

Key Competencies:

• Strong Communication and Interpersonal Skills.
• Product Demonstration and Teaching Ability.
• Customer Empathy and Patience.
• Field Execution and Self-Discipline.
• Attention to Detail in Compliance Workflows.
• Time Management and Follow-Up Skills.

Application Closing Date
28th August, 2025.

How to Apply
Interested and qualified candidates should: 
Click here to apply online

Note

• Please note that this is a 3-month contract role, renewable based on performance.