Showroom Manager at ZBOM Home Nigeria

ZBOM Home Nigeria is part of the global ZBOM brand—an internationally renowned leader in bespoke home furnishing solutions. Founded in 1998 in China and listed on the Shanghai Stock Exchange, ZBOM has grown to become one of the world’s largest and most respected manufacturers of modular kitchens, wardrobes, doors, and full-home custom furniture, with over 4,000 stores in more than 20 countries.

Soon launching in Nigeria, ZBOM Home aims to bring this same global standard of excellence to Nigerian homes, providing locally relevant yet globally inspired kitchen and interior solutions. With a focus on personalised design, customer satisfaction, and premium materials, ZBOM Home Nigeria is set to redefine the home furnishing experience for discerning clients across the country. Whether for residential or commercial spaces, ZBOM Home Nigeria is committed to offering seamless design-to-installation service, backed by trusted craftsmanship and a brand legacy thatspansdecades.

We are recruiting to fill the position below:

Job Title: Showroom Manager

Location: Abuja
Employment Type: Full-time
Reports To: Senior Business Development Manager

Job Summary

• The Showroom Manager will be responsible for overseeing the daily operations of the furniture showroom, ensuring a seamless customer experience, and driving sales of custom-made wood furniture.
• This role requires strong leadership, exceptional customer service skills, and a passion for interior design and craftsmanship.

Key Responsibilities
Sales & Customer Relations:

• Engage customers, understand their needs and present appropriate custom furniture solutions.
• Provide expert advice on wood types, finishes, designs, and customization options.
• Manage customer orders, including measurements, design approvals, and production timelines.
• Follow up with customers throughout the sales and delivery process, ensuring satisfaction.

Showroom Management:

• Maintain a clean, organized, and aesthetically pleasing showroom that reflects the brand.
• Supervise and motivate showroom staff to meet sales targets and provide excellent service.
• Coordinate display changes and layout updates in alignment with marketing and seasonal trends.
• Ensure that all furniture pieces are properly tagged and displayed.

Operations & Coordination:

• Work closely with the design and production teams to align showroom offerings with workshop capabilities.
• Track sales, manage inventory, and provide regular reports to management.
• Handle complaints or service issues professionally, ensuring positive outcomes.
• Monitor and manage showroom expenses and petty cash.

Marketing & Brand Promotion:

• Collaborate with marketing teams to support promotions, events, and social media campaigns.
• Collect and analyze customer feedback to inform product and service improvements.
• Network with architects, interior designers, and contractors to promote the brand.

Qualifications & Experience
Essential:

• Bachelor’s degree in Business Administration, Marketing, Interior Design, or related field.
• 3–5 years of retail or showroom management experience, preferably in the furniture or home décor sector.
• Knowledge of wood types, furniture finishes, and custom design processes is highly desirable.
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Customer-centric mindset with strong sales orientation.
• Proficient in MS Office; experience with CRM or POS software is a plus.

Desirable:

• Experience with AutoCAD or 3D visualization tools.
• Background in franchised retail operations.
• Knowledge of local building regulations and supply chain networks.
• Certification in project management (PMP or PRINCE2).

Skills and Competencies:

• Inspires teams, fosters collaboration, and develops talent.
• Plans, executes, and closes projects on time and within budget.
• Drives revenue through strategic showroom initiatives and relationship-building.
• Articulates clearly to customers, suppliers, and internal stakeholders.
• Quickly identifies issues and implements effective solutions.
• Uses data to inform decisions and optimise processes.
• Thrives in a dynamic, fast-paced environment with competing priorities.

Work Environment:

• Based primarily in the showroom with frequent site visits to customer locations.
• Fast-paced retail environment with periodic peak seasons and promotional events.
• Collaborative office setting housing design and sales teams.
• Physically requires standing for extended periods and occasional handling of display materials.

Application Closing Date
8th August, 2025.