Ecommerce Manager at Colala Logistics Limited

Colala Logistics Limited is a leading logistics company specializing in providing efficient, reliable, and cost-effective shipping solutions from China to Nigeria. With a strong focus on customer satisfaction, we aim to exceed our clients expectations by delivering exceptional service tailored to their specific needs.

We are recruiting to fill the position below:

Job Title: Ecommerce Manager

Location: Lagos

Role Overview

• We are seeking a results-driven and experienced eCommerce Manager to oversee the operations, marketing, and growth of our new online marketplace.
• The ideal candidate will be responsible for the day-to-day management of our eCommerce website, vendor onboarding, digital marketing, customer acquisition, and online/offline sales optimization.
• This is a startup role for someone who enjoys building from scratch.

Duties of the Manager
Support App Development & Testing:

• Work closely with developers to test the app features and report bugs o Ensure a smooth buyer and seller experience during the development phase

Vendor Onboarding:

• Identify and onboard reliable sellers to the platform - Prepare onboarding materials and set up vendor support processes

Operations Setup:

• Plan order fulfillment, returns, delivery, and payment processes - Coordinate with logistics and payment partners

Customer Experience Planning:

• Set up basic customer service structures - Draft response templates, complaint processes, and support tools

Business Strategy & Growth:

• Help develop go-to-market strategy for launch - Monitor competitors and suggest improvements or new features

Documentation & Reporting:

• Keep records of activities, challenges, and progress -
• Provide weekly reports to management

Qualifications and Experience

• Candidates should possess a Bachelor's Degree in Marketing, Business, IT, or related field.
• 3+ years experience in eCommerce management or online marketplace.
• Strong understanding of eCommerce trends, SEO, Google Analytics, and ads.
• Experience with platforms like Shopify, WooCommerce, or custom systems.
• Strong leadership and vendor management skills.
• Excellent communication and problem-solving abilities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV, Portfolio, and a brief Pitch on why you're the best fit to: hr@colalalogistics.com using Job Title as the subject of the email.