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Front Desk Customer Service / Billing Officer at Falcon Peak Solutions Limited

Posted on Mon 04th Aug, 2025 - hotnigerianjobs.com --- (0 comments)


Falcon Peak Solutions Limited is a recruiting firm that efficiently and effectively provides recruitment and other HR solutions. We are recruiting for a reputable specialist hospital in Lagos.

We are recruiting to fill the position below:

Job Title: Front Desk Customer Service / Billing Officer

Location: Egbeda, Lagos
Employment Type: Full-time
Working Hours: Night shift.

Job Summary

  • The Front Desk Customer Service / Billing Officer serves as the first point of contact for patients and visitors at the hospital.
  • The role is responsible for welcoming clients, responding to inquiries, registering patients, and accurately managing billing processes.
  • The officer ensures seamless coordination between the front desk and other departments to enhance the overall patient experience and maintain accurate financial records.

Job Responsibilities
Customer Service / Front Desk Duties:

  • Welcome and attend to all patients, clients, and visitors in a friendly and professional manner.
  • Answer phone calls and direct them appropriately.
  • Provide accurate information about hospital services, schedules, and processes.
  • Manage patient registration, update client records, and ensure proper documentation.
  • Coordinate appointments and follow-up schedules with medical staff.
  • Handle customer complaints, escalate complex issues, and ensure timely resolution.
  • Maintain the front desk area in a clean and organised manner.

Billing and Payment Processing:

  • Generate bills/invoices for consultations, investigations, procedures, and other services.
  • Verify and process patients' insurance details or retainership information.
  • Receive and record cash, card, or bank transfers from patients using the hospital’s billing software.
  • Issue official receipts and maintain accurate financial records of daily transactions.
  • Reconcile daily payments and submit reports to the accounts or finance department.
  • Collaborate with the clinical and accounts departments to ensure proper service costing and billing.

Qualifications and Experience

  • Minimum of HND / BSc in Business Administration, Accounting, or related field.
  • At least 1 - 2 years post-NYSC experience in customer service, billing, or front desk role.
  • Familiarity with hospital billing software or electronic medical record systems is an advantage.
  • Basic accounting knowledge and proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Skills and Competencies:

  • Excellent interpersonal and communication skills.
  • Strong customer orientation and conflict resolution abilities.
  • High level of integrity, attention to detail, and numerical accuracy.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Professional appearance and demeanour.

Application Closing Date
29th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@falconpeaksolutions.com using the Job Title as the subject of the email.


  

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