CX Research Analyst (Remote) at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: CX Research Analyst

Location: Remote

About the role

• As the Senior Art Director, you will be responsible for leading the visual identity and creative expression of brand campaigns, product communications, and multi-channel brand initiatives.
• You will report to the creative director, lead a team of designers and collaborate closely with the creative strategists, copywriters, social media managers and cross-functional teams to create compelling, high-quality work that resonates with consumers and drives brand impact.
• This role requires a blend of conceptual thinking, hands-on design execution, leadership, and strategic vision to push the brand’s creative boundaries.

Responsibilities
Creative Leadership & Concept Development:

• Develop bold, innovative, distinct and high-impact visual concepts that immediately differentiates and sets apart Moniepoint
• Champion brand aesthetics and design excellence across all creative outputs.
• Collaborate with copywriters and content strategists to develop compelling, cohesive brand narratives

Multi-Channel Visual Execution:

• Collaborate to refine motion graphics, animation, photography, and videography to enhance brand storytelling.
• Oversee creative execution across digital, print, experiential, OOH and other specified platforms.
• Ensure consistency in brand identity, typography, color palettes, and visual language across all platforms.
• Translate consumer insights into visually engaging, customer-centric creative that enhances engagement and conversion.

Team Leadership & Mentorship:

• Provide constructive feedback and visual/creative direction to elevate design quality and brand impact.
• Lead and mentor a team of graphic designers.
• Create an environment of collaboration, experimentation, and continuous improvement.
• Stay ahead of industry trends, competitor visuals, and emerging creative technologies to keep the brand at the forefront.

Production Oversight & Quality Control:

• Oversee design production processes, ensuring assets are optimized for different formats and channels.
• Collaborate with external vendors, and print houses to execute high-quality production.
• Ensure projects are delivered on time, within scope, and at the highest creative standard.

Requirements

• 7+ years of experience in art direction, design, and visual storytelling (agency or in-house).
• Strong portfolio showcasing high-quality campaign work across digital, print, and motion graphics.
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects), Figma, Sketch, and other design tools.
• Deep understanding of typography, color theory, composition, and design principles.
• Leadership experience mentoring and directing designers.
• Experience in creative production workflows, print production, and digital asset management.
• Experience in directing photoshoots, video productions, and motion graphics projects.
• Motion graphics and 3D design experience is a welcome advantage
• Background in UX/UI and interactive design will be considered a plus but not mandatory

Key Soft Skills:

• Detail-Oriented & Quality-Focused – Obsessed with perfect execution.
• Visionary Leadership – Able to push creative boundaries while ensuring brand consistency.
• Adaptable & Agile – Comfortable working in fast-paced environments.
• Collaboration-Driven – Works effectively with team mates and across departments

What We Can Offer You
Culture:

• We put our people first and prioritize the well-being of every team member.
• We’ve built a company where all opinions carry weight and where all voices are heard.
• We value and respect each other and always look out for one another. Above all, we are human.

Learning:

• We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation:

• You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What To Expect In The Hiring Process

• A preliminary phone call with a Recruiter
• A technical interview with the Head of Brand
• A business case assignment
• A business case presentation to the Head of Brand and the Chief Growth Officer
• Moniepoint is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.