Operations Manager (QSR) at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Operations Manager (QSR)

Location: Lagos

Job Summary

• The Operations Manager at Uncle Stan’s Foods is responsible for overseeing daily operations across all outlets and central kitchen units to ensure optimal efficiency, quality standards, profitability, and customer satisfaction.
• The role ensures that all branches align with the company’s operational standards, performance targets, and brand promise.

Key Responsibilities
Outlet & Production Oversight:

• Supervise daily activities across all restaurant outlets and central kitchen.
• Monitor service speed, food quality, hygiene, and customer experience.
• Enforce standard operating procedures (SOPs) and quality assurance processes.
• Conduct regular visits to outlets to evaluate performance and compliance.

Inventory & Supply Chain Management:

• Ensure accurate stock planning, purchasing, and inventory controls across all outlets.
• Oversee procurement and storekeeping activities, ensuring FIFO and cost efficiency.
• Liaise with the procurement and central store to ensure timely replenishment.

Team Management & Leadership:

• Directly supervise outlet managers and central kitchen supervisors.
• Conduct training, coaching, and performance evaluations.
• Foster a culture of discipline, teamwork, and continuous improvement.

Financial & Sales Performance:

• Monitor daily, weekly, and monthly sales against targets for each outlet.
• Analyze operational costs and work with Finance to optimize profitability.
• Recommend cost-cutting or revenue-generating initiatives.

Customer Satisfaction:

• Monitor feedback channels to identify recurring customer issues or trends.
• Implement initiatives that improve service delivery and overall satisfaction.
• Address escalated complaints or operational lapses promptly.

Reporting & Documentation:

• Submit detailed weekly and monthly operations reports.
• Collaborate with the Audit, Accounts, and HR departments to ensure all policies and KPIs are implemented and tracked.
• Document and report incidents, maintenance issues, or disciplinary cases.

Strategic Operations Planning:

• Support business expansion by scouting new locations and setting up new outlets.
• Plan and implement strategies for peak periods, promotions, or holidays.
• Ensure operational alignment with the company’s growth objectives.

Key Performance Indicators (KPIs)

• Sales targets achievement (daily, weekly, monthly per outlet)
• Outlet performance rating (internal audits, customer reviews)
• Cost control efficiency (food cost %, wastage levels)
• Inventory accuracy and variance levels
• Staff productivity and turnover rate
• Customer satisfaction scores
• Timeliness and quality of reporting

Qualifications

• Bachelor’s Degree in Business Administration, Hospitality, or a related field.
• Minimum of 5 years experience in operations within the QSR or hospitality sector.
• Strong leadership and communication skills.
• Proven ability to manage multi-outlet operations.
• Proficient in Microsoft Office Suite and reporting tools.

Work Conditions:

• Full-time, on-site with regular outlet visitation.
• Availability for weekend and holiday supervision as needed.
• Fast-paced, high-demand environment.

Application Closing Date
Not Specified.