Manager - Agent Channel at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Agent Channel

Job Identification: 6238
Location: Victoria Island, Lagos
Job Schedule: Full time
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Reports To: Head - Sales & Distribution

Description

• Lead the Agent Acquiring channel, driving business growth and expansion.
• Drives the development and implementation of agent acquiring strategies to drive business growth.
• Manager relationships with key stakeholders, including agents, partners and sales teams.
• Oversee channel operations, ensuring efficient onboarding and support of agents.
• Analyze market trends, competitor activity, and customer insights to inform business decisions.
• Collaborate with cross-functional teams to drive product innovation and improve channel services.
• Ensure compliance with governance frameworks, policies, and procedures.
• Identify and mitigate risks, issues, and dependencies affecting channel operations.
• Manage the full channel lifecycle, including rationalization, enhancement, and redesign.
• Track and report on channel performance, profitability, and sales trends.
• Support budget planning and management for functional and project initiatives.

Requirements
Education:

• First Degree in any Social Science discipline, or related field
• Relevant postgraduate education is an advantage.

Experience:

• Minimum of 7 - 13 years of experience in Banking, Fintech, Mobile Money or Financial Services Industry
• A minimum of 6 years’ total experience in a similar position with at least 2 years in a managerial role.
• Experience in Digital Channel development and management.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.
• Must have a strong understanding of agents acquiring models and fintech products.
• Experience in agent acquiring, agent banking or related fields.
• Excellent leadership, communication, and project management skills.
• Ability to analyze data and drive business decisions based on insights.
• Strong knowledge of regulatory requirements and compliance in agents acquiring.

Application Closing Date
15th August, 2025; 10:59PM.