IT Support Officer at Distritech Distribution Limited

Distritec Distribution has been in System Integration & Business Continuity since 1994. What Distritech envisages: The right mix of Products, services, People, infrastructure, and technical expertise Today,

We have invested Millions of Naira in establishing core service and delivery infrastructure and developing a specialized Technology Consulting Team across Pan Nigeria for better services and reachability to our valued customers.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Lagos

Job Description

• Dreamworks Integrated System Limited is seeking a proactive and customer-focused IT Support Officer to join our IT team. As an IT Support Officer, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and services.

Responsibilities

• Technical Support:
  • Provide first-line technical support to end-users, responding to IT support requests via phone, email, or in-person, and resolving issues in a timely and efficient manner.
  • Troubleshoot hardware, software, and network problems, diagnosing root causes, and implementing solutions to restore functionality.
• User Assistance and Training:
  • Assist end-users with software installation, configuration, and usage, providing guidance and training as needed to ensure effective use of IT systems and applications.
  • Create user manuals, knowledge base articles, and FAQs to facilitate self-service support and empower end-users to resolve common IT issues independently.
• Hardware and Software Maintenance:
  • Perform routine maintenance and updates on IT hardware, peripherals, and software applications, including installing patches, upgrades, and security updates.
  • Coordinate with vendors and service providers for equipment repairs, replacements, and warranty claims as necessary.
• IT Asset Management:
  • Maintain an accurate inventory of IT assets, including computers, laptops, mobile devices, software licenses, and peripherals, and track their deployment, usage, and retirement.
  • Assist in procurement activities, including evaluating vendors, obtaining quotes, and managing purchase orders for IT equipment and supplies.
• IT Documentation and Reporting:
  • Document IT support activities, resolutions, and procedures in a centralized ticketing system or knowledge base, ensuring that records are accurate, up-to-date, and accessible to IT staff and end-users.
  • Prepare periodic reports on IT support metrics, including ticket volume, resolution times, and user satisfaction levels, and identify trends and areas for improvement.
• Security and Compliance:
  • Assist in implementing and enforcing IT security policies, procedures, and best practices to protect against security threats, vulnerabilities, and data breaches.
  • Conduct regular security audits and assessments to identify and remediate security risks and non-compliance issues.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Proven experience in providing IT support and troubleshooting technical issues in a professional environment.
• Strong technical proficiency in operating systems (e.g., Windows, macOS, Linux), productivity software (e.g., Microsoft Office, G Suite), and hardware troubleshooting.
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users of varying technical levels.
• Familiarity with ITIL principles and best practices for IT service management is desirable.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Strong problem-solving and analytical skills, with attention to detail and a methodical approach to issue resolution.
• Customer-centric mindset and a commitment to delivering high-quality IT support services to internal stakeholders.
• Professional certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are advantageous.
• Willingness to continuously learn and stay updated on emerging technologies and IT trends.

Application Closing Date
30th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: retentionrecruitment01@gmail.com using "IT Support Officer" as the subject of the email.

Note: 

• Dreamworks Integrated System Limited is committed to providing a supportive and collaborative work environment where employees can thrive and grow.
• If you are passionate about technology and enjoy helping others with their IT needs, we encourage you to apply for the role of IT Support Officer and become part of our team!