Customer Service Representative at Future Moves Recruitment (FMR) Agency

Future Moves Recruitment (FMR) Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ajao Estate, Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and customer-focused Customer Service Representative to join our team in the yoghurt industry.
• The ideal candidate will be responsible for delivering excellent customer service, resolving customer queries efficiently, and ensuring a smooth and pleasant customer experience. Prior experience with Customer Relationship Management (CRM) systems is essential for this role.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social media, and in person.
• Resolve product or service complaints by clarifying the customer’s issues, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints using the CRM system.
• Process orders, forms, applications, and requests accurately and on time.
• Collaborate with the sales and production teams to communicate customer feedback and recurring issues.
• Keep customers informed about new products, promotions, and company policies.
• Follow up with customers to ensure satisfaction and build lasting relationships.
• Identify trends in customer complaints and report them to management for continuous improvement.
• Ensure all customer service processes and policies are aligned with company goals and customer satisfaction standards.

Requirements

• Candidates should possess an OND / HND / BSc Degree in Business Administration, Marketing, Communications, or related field with 1 year experience.
• Proven experience in a customer service role, preferably in the food or FMCG industry.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism and patience.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• A positive attitude and a passion for delivering excellent customer experiences.

Salary
N100,000 - N150,000 / Month.

Application Closing Date
11th August, 2025.

How to Apply
Interested and qualified candidates should send thei CV  to: recruiter.b@fmragency.com using the Job Title as the subject of the mail.