Lounge Assistant at Catilas Resources Limited

Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.

We are recruiting to fill the position below:

Job Title: Lounge Assistant

Location: Victoria Island, Akin Adesola, Lagos
Employment Type: Full-time

Job Summary

• The Lounge Assistant will serve as the first point of contact for High Net-Worth clients visiting the business lounge.
• The role requires a polished, courteous, and service-driven professional who will ensure a seamless, comfortable, and personalized experience for every guest.
• The individual will support both hospitality and basic administrative functions to maintain the ambience and efficiency of the lounge.

Key Responsibilities
Client Reception & Hospitality:

• Welcome HNWI clients with warmth, professionalism, and discretion.
• Offer refreshments and ensure clients are comfortably seated.
• Provide personalized attention based on known preferences or client profiles.

Client Support:

• Assist clients with basic inquiries or direct them to appropriate relationship managers.
• Ensure seamless handover or referral to the relevant bank personnel.
• Help manage the lounge appointment schedule if applicable.

Confidentiality & Professionalism:

• Uphold strict client confidentiality in all interactions and transactions.
• Maintain a polished, calm, and service-oriented demeanor at all times.

Administrative Duties:

• Keep simple logs of client visits or feedback as directed.
• Support event set-ups for client meetings, mini sessions, or private consultations.
• Provide basic clerical support if required (e.g., printing documents, receiving packages).

Coordination & Communication:

• Serve as a liaison between the lounge, branch operations, and relationship teams.
• Promptly escalate any client complaints or operational issues.
• Maintain a high standard of communication (spoken and written).

Safety & Compliance:

• Ensure safety protocols are observed within the lounge.
• Report suspicious behavior or security concerns in line with bank policy.

Customer Experience Management:

• Track and record customer feedback for continuous improvement.
• Suggest enhancements to lounge service offerings based on client preferences.

Event & VIP Visit Coordination:

• Support planning for high-profile client visits or lounge-hosted events.
• Manage logistics and ambience during in-lounge meetings or private sessions.

Brand Representation:

• Represent the bank’s brand values of excellence, trust, and sophistication in every interaction.
• Dress in line with corporate grooming standards and etiquette.

Key Requirements

• Minimum OND/HND or equivalent qualification in hospitality, business administration, or related field.
• 1–2 years’ experience in customer service, hospitality, or front desk roles (preferably in a premium setting).
• Excellent interpersonal and communication skills.
• Strong attention to detail and proactive attitude.
• Ability to manage stress and remain composed under pressure.
• High standards of personal grooming and etiquette.
• Basic administrative or clerical skills are an advantage.

Salary
N103,000 Monthly. 

Application Closing Date
11th August, 2025.